Customer Success Manager, Insider
+A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
AI-native customer engagement platform
Job no longer available
AI-native customer engagement platform
1001+ employees
Job no longer available
+A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
1001+ employees
Company mission
To help marketers deepen brand love with individualised, omnichannel customer engagement.
Role
Who you are
- A university degree in Business, Marketing, Engineering, or related fields
- To have, to some extent, digital marketing related experience in a customer-oriented position
- Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
- Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
- Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills. A keen eye for detail is a plus!
- Passion for testing, measuring and improving outreach and follow up effectiveness
- The ability and flexibility to work in a fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
What the job involves
- You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
Our take
Many marketing companies claim to provide multichannel digital marketing tools: but in many cases client data remains siloed, so these multichannel efforts do not actually maximise ROI. Insider is out to change this by using AI to connect data across channels and systems, improving the customer engagement experience for its clients and their customers.
Unlike larger competitors in this space, such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour.
Insider counts many leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA. It has also enjoyed substantial funding rounds and earned Unicorn status. More recently, the company acquired Bluecore, an AI-driven retail marketing solution, as it doubles down on AI in the run up to a planned IPO.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2024
$500m
SERIES E
May 2023
$105m
GROWTH EQUITY VC
Total funding: $772.2m
Company HQ
Soho, London, UK
Leadership
Hande Cilingir
(CEO & Co-Founder)Studied Economics & Management at London School of Economics and Political Science. Previously a European Regional Director at Torlin Chemicals and a Marketing Manager at Starmall.
Muharrem Derinkök
(CPO & Co-Founder)Previously a Business Intelligence Analyst at Turkcell, a VHDL Developer at Techneon, and a Research and Development Project Engineer at Eclipse Information Technologies.
Okan Yedibela
(Head of Infra & Co-Founder)Studied Computer Programming at Kadir Has University, and then became a PHP Developer at Rocket Internet Turkey & MENA.
Mehmet Sinan Toktay
(CTO & Co-Founder)Studied Computer Engineering at Istanbul Technical University. Previously an Oracle Technical Consultant at Natica IT Consulting.
Arda Koterin
(CCO & Co-Founder)Studied Economics and Management at The London School of Economics and Political Science. Previously an Account Representative at Procter & Gamble and a Marketing Associate at Colgate Palmolive.
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