Customer Engineer, Wingspan
$110-147k
Plus target equity package
3 days a week in office
Payroll platform for independent contractors
Be an early applicant
Payroll platform for independent contractors
21-100 employees
Be an early applicant
$110-147k
Plus target equity package
3 days a week in office
21-100 employees
Company mission
To provide independent workers, self-employed professionals and freelancers with the platform they need to handle their business with confidence.
Role
Who you are
- Now we're hiring for you: an ambitious individual ready to help build, design, and take us to the next level. Are you ready to be part of a team redefining the future of work? Apply now!
- 3+ years of experience in a technical support or engineering role within a SaaS, payments, or fintech environment
- Experience with task management software to organize and monitor work progress effectively
- Proficient in making API calls, writing SQL queries, and handling data queries. Strong understanding of authentication methods, including OAuth and SSO configurations
- Experience in creating and updating technical documentation, particularly customer-facing API documentation
- Knowledge of platforms like QuickBooks, NetSuite, and Google Cloud Platform (GCP) is highly desirable
- Proven ability to deliver exceptional customer service and build positive client relationships
- Strong analytical skills with a keen eye for detail and a methodical approach to troubleshooting
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly
- A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
- Ability to work in our Union Square office in New York City 3 times a week
- We appreciate candidates who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides
What the job involves
- As a Customer Engineer you'll play a pivotal role in empowering our large-scale clients and partners through technical enablement and seamless integration of our platform
- Your expertise will help clients and partners optimize their independent workforce management offering, unlocking unknown efficiencies for their existing workflows, strengthening our relationships and expanding our mutual success
- Together, we'll redefine the future of work by making flexible workforce solutions effortless for enterprises worldwide
- Collaborate directly with clients to identify and resolve technical issues related to platform integrations, API usage, data transfers, and authentication setups like OAuth and Single Sign-On (SSO)
- Partner with the Solutions Engineering team to ensure new clients have a smooth onboarding experience, including data migration and system configuration
- Perform API calls, execute SQL queries, and manipulate data to set up, test, and troubleshoot client integrations
- Work with clients and internal teams to configure, test, and maintain integrations with various SaaS platforms, ensuring they function optimally
- Create customer-facing API documentation for implementations and update existing API docs with changes that arise during custom work and integrations. Develop user guides and troubleshooting manuals to assist clients in using our platform effectively
- Utilize task management tools to prioritize and track client issues, ensuring they are addressed promptly and efficiently
- Serve as the technical escalation point for complex customer issues
- Deliver technical training sessions to customer teams
- Develop and maintain integration guides and technical best practices
- Create custom scripts and tools to enhance customer implementations
- Test new features and provide technical validation before customer rollout
Our take
Roughly one-third of US workers performed freelance work in the last year, with the number of companies relying on the work of independent contractors continuously rising, placing their services in high demand. Yet freelancers still face many issues when it comes to working. Things like payroll, insurance, and tax are aspects that are quite straightforward for those who are employed, but far more complicated when working independently.
Wingspan is a payroll platform created to solve some of the common financial challenges often faced by freelancers. While there are many other platforms offering a similar service, Wingspan stands out by being an all-in-one platform, replacing a number of tools that businesses typically utilize when it comes to paying and onboarding freelancers.
Due to its differentiating features, Wingspan has witnessed steady growth and has more than 20,000 members as well as hundreds of enterprise clients, and is on track to surpass a billion in contractor payments by the end of the year. Because of Wingspan's ongoing success along with the help of investors, the company is now in a position to expand its workforce to keep up with the demand for its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Challenging work
"Wingspan has allowed me to work on some very challenging projects that will have an impact on the company currently and in the future at both the..."
Funding (2 rounds)
Mar 2023
$14m
SERIES A
Jan 2020
$3.5m
SEED
Total funding: $17.5m
Company benefits
- Unlimited PTO
- Stock Options
- Medical Insurance
Company values
- Members first: We’re focused on serving the ever-evolving needs of our members. This means continually building new products and services that actually help our members work for themselves the way they want.
- Shared purpose: We are stronger together. With the shared experience of working independently, we understand the value in building a common community that can advocate, connect, and support one another.
- New standard: We believe the definition of work is outdated, and it hasn’t kept up with the independent workforce that is only continuing to grow. We designed Wingspan to be the essential everything our members need, all in one place.
- Make magic: We’re challenging the existing assumption that choosing to work for yourself means living with uncertainty and chaos. Wingspan provides freelancers with confidence, stability and flexibility with a freelancing experience that simply works.
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Anthony Mironov
(CEO)Previously worked as a Private Equity Analyst at Fortress Investment Group and as a Private Equity Associate at Clarion Capital Partners.
Greg Franczyk
(CTO)Previously served as the CTO at Madison Logic. Also worked as an Engineering Manager at Google as well as the Web Engineering lead at The Washington Post.
Salary benchmarks
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