Customer Success Manager, Coople

German-speaking

£40-50k

+ Stock shares

Excel

Salesforce

Mid and Senior level

London

More information about location

2+ days a week in office (Islington, London)

Digital staffing and workforce management platform

Open for applications

Digital staffing and workforce management platform

101-200 employees

B2BMarketplaceRecruitmentSaaS

Open for applications

£40-50k

+ Stock shares

Excel

Salesforce

Mid and Senior level

London

More information about location

2+ days a week in office (Islington, London)

101-200 employees

B2BMarketplaceRecruitmentSaaS

Company mission

To revolutionise the world of work by providing workers with easy access to high-quality flexible jobs that best suit their life commitments: Coople creates the job app to build a better life.

Job

Company

Role

Who you are

Native level German, spoken and written is a must. Swiss-German advantageous
Fluent English, spoken and written
Bachelor’s degree or higher
The ideal candidate brings at least 3+ years’ experience in a Customer Success or Sales role
Great communication skills, comfortable with presenting to large audiences over digital webinars
Able to handle client objections and complaints
Experience of working in a global, remote team
Comfortable working in a fast moving team environment
Good knowledge of Excel, Powerpoint. Experience of Salesforce a plus
Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities
Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople

What the job involves

As a Customer Success Manager responsible for our German-speaking market in Switzerland, you will focus on the success of small and medium customers in our client base
Working on the Swiss-German market
Onboarding new customers: explaining Coople’s value propositions and educating customers on using our platform
Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
Supporting our small and medium business clients as they use the Coople platform
Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
Proactively driving the engagement of clients with their job postings and ensuring client retention
Monitoring key client metrics to spot churn risks or opportunities for expansion
Support the design and optimisation of the client journey and onboarding processes
Collection of client feedback on our platform to support further development by the Product and Marketing teams

Salary benchmarks

Our take

The Coople app connects those seeking flexible work on the go with the most suitable jobs available through its unique algorithm. Coople provides 100,000+ workers (“Cooplers”) to thousands of businesses. Companies only pay for the hours worked, making Coople a less expensive and seamless alternative to expensive temporary recruitment agencies.

Beyond the staff matching function, the platform provides end-to-end automation of the HR process; from planning, recruiting, on-boarding and hiring to workforce management, payroll and payments. The platform has attracted companies primarily in the Swiss and British markets.

The company's Series C funding in 2019 aided the automation of the online platform and its expansion within existing markets, as well as financing the company’s launch in the Netherlands and beyond. In 2023, Coople launched an AI tool to help companies save time in writing job descriptions. The market for flexible talent is a growing technology opportunity in Europe, and, with its expanded management team, Coople is in a prime position to further strengthen its market leadership.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

54% female employees

-4% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (3.6)

Company

Funding (last 2 of 3 rounds)

Oct 2019

$31.2m

SERIES C

Oct 2018

$21m

LATE VC

Total funding: $73.9m

Company benefits

Employee Stock Ownership Plan for all employees
Holidays: 8 days above the statutory minimum (28 yearly, excl. bank holidays) and enhanced paid leave (e.g. parental leave, sick leave)
Free lunch and free afterwork team drinks on Thursdays, regular local and company-wide events and celebrations

Company HQ

Old Street, London, UK

Leadership

Viktor Calabrò

(Executive Chairman)

Began his career as a process optimiser in the IT industry and then as an analyst and programmer of management tools at UBS. Before founding Coople, he founded event agency la folie Erlebniskultur.

Hadi Moussa

(CEO)

Hadi brings a wealth of leadership experience to Coople, having worked at some of the world’s most dynamic and innovative digital marketplaces such as Airbnb, Deliveroo and Meta.

Rufus Hood

(Country Manager UK)

Coming from a consulting background, Rufus has previously been able to lead commercial and operations teams to success at companies such as Zencargo.

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