Commercial Account Manager, Litta

£55k

OTE

£30-35k

BASE

Realistic OTE of £55k+ in year one

Excel

Junior and Mid level

London

More information about location

Waste management solution

Open for applications

Waste management solution

21-100 employees

B2CB2BSustainability

Open for applications

£55k

OTE

£30-35k

BASE

Realistic OTE of £55k+ in year one

Excel

Junior and Mid level

London

More information about location

21-100 employees

B2CB2BSustainability

Company mission

To change the way businesses dispose of their bulky waste.

Job

Company

Role

Who you are

Account Manager, Customer Success, or B2B relationship management role
Proven success in client retention, growth, and satisfaction
Excellent communication and interpersonal skills with a proactive, solution-oriented mindset
Strong organisational skills with the ability to manage multiple clients and priorities
Proficiency in CRM systems, Excel, and other business tools
Commercial acumen with the ability to identify business opportunities and add value to client partnerships

What the job involves

Reporting to: Sales Manager
This isn’t your average account management role — you’ll be working with a strong base of existing B2B clients, supported by regular coaching, and empowered to grow your accounts while shaping a key function of our business
Be the main point of contact for your commercial clients, managing relationships and ensuring long-term success
Identify and seize upsell, cross-sell, and renewal opportunities
Lead client reviews, performance check-ins, and growth conversations
Collaborate closely with Operations and Sales to deliver top-tier service
Proactively resolve any issues, always putting the customer first
Use data to identify trends and risks across your portfolio
Work with internal stakeholders (sales, operations, and tech) to ensure client expectations are met or exceeded
Proactively resolve issues and escalations to maintain high client satisfaction
Analyse account data to identify trends, risks, and opportunities for growth
Support the onboarding of new clients and ensure a smooth handover from the sales team
Maintain up-to-date and accurate records in our CRM and reporting tools
Track and report on account performance and contribute to forecasting and planning activities
Champion a customer-first approach in all interactions

Salary benchmarks

Our take

The process of waste disposal is currently difficult, with few companies providing digital options that put sustainability at the core of their operations. Moreover, fly-tipping in the UK is costing the government millions per year.

Litta aims to solve this problem with its easy-to-use, sustainable waste removal service. Its platform connects customers and businesses with approved licensed waste carriers. Over 96% of items collected through their platform are recycled and diverted from landfills.

Backed by funding and a recent partnership with NRLA, Litta is seeing its mission take hold. And with expansions into new cities like Birmingham, Manchester, and Glasgow, its momentum shows no signs of slowing down.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.8)

Company

Funding (1 round)

Aug 2021

$2.8m

Total funding: $2.8m

Company HQ

Potters Bar, UK

Leadership

Aaron Marc Georgiou

(Founder & CEO)

Previously a Personalisation Project Manager at ASOS, a Consultant at Accenture, and an eCommerce Digital Project Manager at Liberty London.

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