Enterprise Customer Success Manager, Gorilla

Open and honest communication

Total funding: $30.6m

• 🍏 Health insurance
• 💻 MacBook Pro (and iPhone for customer-facing roles)
• 🎓 Coaching for Growth Our coaching program supports every Data Ranger’s personal and professional development. Each team member receives 5 hours of one-on-one coaching annually with ICF-certified professional coaches through the Sharpist platform. We’ve carefully chosen Sharpist to ensure that our coaches bring experience in start-up and scale-up environments and reflect diverse backgrounds and perspectives, providing you with tailored guidance for your unique journey.
• 📱 Phone Subscription for all Data Rangers
• 💻 WFH Flexibility for Data Rangers We work flexibly. For most roles that's a mix of days in the office and days spent working from home. (See the specific job description for role-specific needs.)
• 🪩 Team Gatherings and Rituals We love coming together to celebrate our journey as Data Rangers! Twice a year, our Workplace team organizes Gorilla-wide gatherings where the entire team connects to celebrate our successes 💚. - In July 2024, we enjoyed a vibrant get-together in Amsterdam 🇳🇱. - In January 2025, we’re heading to Spain, for a grand celebration 🎪. Throughout the year, we also hold local meet-ups, after-work gatherings, and community-specific events to keep the Gorilla spirit alive!
• 📚 Gorilla University: Learning and Certification At Gorilla, we’re dedicated to empowering our Data Rangers with the skills to excel. Gorilla University is our in-house course that provides a deep dive into how our platform works. Through hands-on learning and comprehensive modules, you’ll gain insights into our tools, features, and processes—and, upon completion, receive a certification to recognize your expertise. This program equips you to make the most of our technology and drive impact with confidence.
• 🇬🇧 28 working days + public holidays
• 👛 Pension plan that includes a 4% employee contribution matched by a 4% employer contribution, providing you with a solid foundation for your retirement.
• 🏡 Work-from-Home (WFH) Allowance Enjoy the comfort and convenience of remote work. To support your at-home workspace setup, we offer a WFH allowance of £6 per worked week to help cover expenses and ensure you have everything you need to stay productive.

• We’re all data rangers making Gorilla thrive! A Data Ranger embodies the pioneering spirit of Gorilla, dedicated to our ongoing mission to bring agility, innovation, and expertise to the energy industry which is at the cornerstone of our economy, society, and environment today. Because change is constant a Data Ranger needs to be agile, resourceful, and able to navigate through uncertain and challenging environments to achieve its goals.
• Vulnerability: High vulnerability and self-awareness are key to building trust and learning fast, which is more important than titles, prestige and ego. Rangers grow fast by asking questions without judging or being judged.
• Open communication: Growth is impossible without seeking feedback. Rangers seek and give feedback constantly, and use it to get to the best possible outcome as a team.
• Ownership: Rangers autonomously take decisions, take the lead in order to move forward fast and efficient, with as little hierarchical dependencies as possible. They own their growth and ambitions.