Client Success Manager, Ophelos
Regional
£48-55k
+ Bonus of up to 20% based on quarterly targets
More information about location
2-3 days a week in office
Improving the financial health of consumers and businesses
Be an early applicant
Improving the financial health of consumers and businesses
21-100 employees
Be an early applicant
£48-55k
+ Bonus of up to 20% based on quarterly targets
More information about location
2-3 days a week in office
21-100 employees
Company mission
To become the new standard for how organisations resolve debt - ethically & technologically.
Role
Who you are
- You have professional level Spanish
- You excel at partnering with clients and are confident leading both face-to-face and remote sessions
- You are an innovator, and can help drive improvements to develop a world-class customer success function - in particular customising CS strategies to different markets
- You’re a proactive problem solver, who is organised and able to communicate issues internally and externally
- You’re a great active listener who can understand clients’ needs
- You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle
What the job involves
- We are looking for a proactive Regional Client Success Manager to join our high performing Client Success team
- You will be responsible for partnering with a key enterprise client across Spain, Italy and Portugal
- This will include hypercare, ongoing maintenance and growth of this key client
- You will be cultivating strong client relationships and data-driven solutions to improve the lives of people in financial difficulty
- The role will also involve travel to the relevant markets when needed
- Own a key client relationship across Spain, Italy and Portugal - partnering and looking for ways to optimise the relationship
- Communicate regularly with key stakeholders and drive engagement
- Collaborate with the Client Market, Engineering, Data and other business units to drive success
- Explore new ways to improve and automate ongoing Client Market processes
- Feedback both internally and externally focussing on data backed proactive solutions and product improvements
Salary benchmarks
Our take
Debt affects millions of consumers in the UK. Over 300 people a day are declared insolvent or bankrupt – that's equivalent to one person roughly every 4 minutes. And at the same time, 12.8 million households have less than £1,500 in savings, and 4.8 million households live without at least one essential household appliance. But the aggressive ways in which companies collect debt remains relatively unchanged from 100 years ago. Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe’s biggest credit management service. Our growing team has team helped build some of the world’s most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more — in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Ophelos is a startup aiming to radically alter the way consumers manage debt. Its focus is on reimagining the customer experience by interacting with households through digital platforms and truly supporting them on their journey to become debt-free and beyond. Through its AI-native collections platform, the company helps people clear their debts flexibly and affordably, whilst businesses learn vital insights and improve their customer experience through Ophelos's tools. Leading UK clients of Ophelos include Octopus Energy, Scottish Power and Philips.
Ophelos is backed by some of Europe's top investors – who have previously backed Citymapper, Curve, TrueLayer, and Wayve - and was acquired by Europe's largest credit management service Intrum in 2023. This acquisition helped Ophelos enter 17 new European markets,
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% female employees
Company
Employee endorsements
Meaningful work
"Working in a relatively niche and old-school industry (debt collection) means that there's so much scope for innovation & improvement. Every project..."
Funding (2 rounds)
Jun 2022
$6.4m
SEED
Jun 2021
$2.3m
SEED
Total funding: $8.7m
Company benefits
- £500 Learning & Development Allowance per annum
- 33 days holiday (incl. bank holidays)
- Flexible Working arrangement - work from the office 2 days per week and the rest from home
- Team Activities (Team Lunches, After-Work Fun, etc.)
- Cycle to work scheme
- £200 annual working from home allowance
- Private Healthcare through Vitality
- Choose when to take Public Holidays
- Cashback on dental, optical, physio appointments
Company values
- Customers and Clients first - we exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily.
- Dream big - we have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark.
- Get it done - we’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go.
- Win as one - we work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success.
Company HQ
City of London, London, UK
Leadership
Amon Ghaiumy
(CEO)Experienced startup operator, previously Director at Moat (acquired by Oracle) and ASAPP.
Paul Chong
(CCO)Experienced technology executive, previously Head of IBM Watson, and VP at ASAPP.
Qingchen Wang, Ph.D
(Chief Scientist)Leading AI/ML researcher and professor at the University of Hong Kong.
People progressing
Melissa started as a Mid Software Engineer in 2021 (employee no. 11). She progressed to Senior Software Engineer in March 2023 and is now the Head of our Growth domain.
Diversity, Equity & Inclusion at Ophelos
- We are committed to creating a diverse work environment. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
- Our team is truly diverse and multi-cultural, with backgrounds from England, Russia, Germany, Iran, Australia, China, Malaysia, Italy, Canada, Mauritius and more.
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