Client Success Manager, Ophelos

Working in a relatively niche and old-school industry (debt collection) means that there's so much scope for innovation & improvement. Every project we work on has a tangible positive effect on people's financial situations, so I get a great sense of purpose from my role.

The people at Ophelos are honestly amazing - everyone is so friendly, fun to be around, interesting and supportive. There's a really great feedback culture as well and people always make an effort to celebrate each others' achievements, however big or small.

I've never felt as supported as I do at Ophelos. I get the perfect balance of guidance and independence. My managers aren't interested in just ticking personal development boxes - they are genuinely interested in where I want my life to take me and in how they can help me explore different avenues. Our team has a ton of experience as well, so I get to learn from some of the most intelligent and accomplished leaders out there.

My manager is honestly everything I have ever wanted as a manager. He allows me space to learn and grow and propose solutions whilst also offering a guiding hand in how things should be done. He's always supportive and will put you as a person above you as an employee.

I love working at Ophelos because we are helping people in need of support in sorting out their debt. The whole company revolves around helping those in debt take steps to start paying it off in a sustainable way. Every decision is aimed towards this common goal of helping the end user. Also because we have such a small team we really all can have a huge impact in our work.

I have never worked somewhere with such a good feedback culture. Everyone's contributions no matter how big or small are always recognised. People actively make sure to thank you for help and support and it builds an excellent culture where you feel really valued.

Some of the nicest and most welcoming people I've met. Everyone is supportive of each other.

Ophelos aims to be an ethical debt collector, which at first sounds like a contradiction. The focus is on supporting people with debt, trying to improve their situation and make sure they get all the help they need. The people at Ophelos back this up, they always discuss how we can help people more.

Ophelos has very flexible working arrangements. I can work from home or the office whenever I wish, and the work hours are very flexible.

I joined the Engineering team at Ophelos with not much experience & the tech stack was pretty new to me. From the outset, I had an amazing balance of being supported and guided in my learning while having the freedom to explore and experiment. My favourite aspect to this is being given the freedom to build features myself, and then pair programming with the Head of Engineering to review and refactor my feature together - I'm learning so much! Also - everyone at Ophelos is so talented and there is a culture where experts in any part of the business (be it Engineering, Data Science, Sales, Operations etc) actively share their insights and expertise.

Working at Ophelos is meaningful to me because we as a team, are trying make sure every person who may be struggling with debt feels heard and valued. This idea of fixing the debt collection process and being compassionate towards people who may be struggling is at the core of the company culture - it's a driver for all conversations from strategy to recruitment to engineering decisions.

The Ophelos team is made up of kind, compassionate, thoughtful and FUNNY people! I genuinely enjoy spending time with them all - both in serious work and chill time. The cultural fit aspect is a top priority for recruitment which I love.

I love working for Ophelos because we're trying to revolutionize the traditional debt collection industry. Contrary to industry norms, we are 100% customer-oriented, and we're also 100% driven by data and technology. The work we do everyday is gratifying, and we've been making tremendous progress.

Our employees have the freedom to explore in any direction they deem to be meaningful. I personally have explored algorithms for improving the debt collection process, but other colleagues have explored other areas, such as building data pipelines, dashboards, etc. We share our learnings in daily standup meetings and have learned a lot as team.

Ophelos is founded with the goal of revolutionizing the debt collection industry by being customer-oriented and data/technology driven. This is the north star of our company, from the founding team, to our investors, to each individual employee.