Customer Care Agent, Numan

Numan is a digital health startup focusing on treatments for men. The company initially offered a range of solutions for erectile dysfunction (ED) and hair loss, both themes related to male self-esteem that are often avoided and ignored.

• Deliver sustainable results at speed: Every day counts. We address challenges immediately and set bold goals, knowing that our swift action is vital for our survival and success. Procrastination isn't an option; we act decisively today to create rapid, technology-driven solutions for our patients. Owning our work, learning from our mistakes, managing the risks is part of our velocity. We always find a way, and we build with the future in mind
• Own the quality: In our world, every detail counts. From major decisions impacting patient care to the punctuation in our FAQs. Each is a mirror of who we are. That’s why we meticulously care for every aspect - it’s the monumental and the minute that shape our identity and reputation
• Succeed together: We are one team. We collaborate; build upon each other's ideas and work, always assuming good intentions. Victory and defeat are shared experiences. Openness and honest feedback are key to our growth. We challenge and support each other, ensuring we voice concerns when things aren't working
• Care deeply: We strive to make a positive impact in every aspect of our work and life, ensuring that our actions contribute to a better world. This ethos drives us to care deeply for our colleagues, patients, and community
• Patients first: Every decision and action we take centres on meeting patient needs and improving their lives. In every meeting, solution, and day at work, our focus is clear: patient, patient, patient

Total funding: $71.6m