Project Manager, Totara Learning
More information about location
Talent development software so people can do their best work
Job no longer available
Talent development software so people can do their best work
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To make flexible solutions that adapt to an organisation's unique needs over time.
Role
Who you are
- As an ideal candidate, you have proven project and customer management success experience in a high growth setting
- Your technical planning, management and customer services skills are industry leading and you enjoy pushing innovative boundaries
- 5 plus years of experience managing customers in the learning or talent development market sector
- Knowledge of current talent development market trends
- Strong written & verbal communication skills
- Demonstrated ability to manage customer onboarding initiatives and teams including defining scope and budget, schedules, resources, and reporting
- Superior interpersonal skills
- Ability to perform as a leader, team member and individually
- Strong team building and collaborative skills
- Ability to lead in a fast paced and demanding environment
- Strong technical aptitude, organizational and presentation skills
- Proven flexibility and ability to contribute to customer success and organizational goals
- Creativity and flexible, responding quickly to evolving markets and opportunity challenges
- Accountable and committed to achieving target goals with integrity and fearlessness
- Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
- Hunger to learn about Totara Products and become an evangelist
- No excuse demeanor, finding solutions to achieve target goals in any market environment
What the job involves
- This position will be responsible for managing projects, supporting and empowering our partner relationships along with leading our business analysis initiatives in our Application Management Services group
- You will support new levels of customer management services, onboarding and support that drive faultless execution and quality at Totara Learning Inc
- Lead and manage the new customer onboarding experience and process
- Understand and document engagement requirements
- Meet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are met
- Support new business initiatives
- Successfully manage the Totara configuration methodology along with documentation and testing
- Develop strong, trusted relationships with customers to drive NPS results
- Contribute ideas and approaches to growth strategies
- This position reports to the Senior Director of Customer Success
Our take
Managing the upskilling processes, engagement levels, and performance insights of employees is essential to successfully scale a workforce, with various platforms existing to tackle each individual problem. However, the siloed nature of these platforms makes for a convoluted process that prevents a holistic understanding of workforce management, presenting a demand for a more unified solution.
Totara provides an all-in-one software platform for L&D, providing solutions for enterprises across desktop software, mobile applications, product extensions and integrations, and cloud applications. The platform is split into three interconnected toolsets - TotaraLearn for learning management and upskilling, TotaraEngage for uniting collaborative workforces, and TotaraPerform for the analysis, management, and actionable insights.
Despite strong competition in the L&D space, Totara continues to stand out by recognizing how deeply connected education, engagement, and productivity really are. The platform's new AI features, including OpenAI-powered content support, help teams learn smarter and collaborate effectively. With over 20M users in 140 countries and a major investment from growth equity firm Ternzing in late 2023, Totara is in a good position to keep innovating and leading the charge in workforce development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Dave Cruickshank
(CEO)Previously spent over 9 years at ATCORE Technology as the CCO and CEO. They also spent almost 6 years at Concise as a Managing partner, 3 years at Yotel as an Acquisition and Development Director and 2 years at British Airways as the Head of eCommerce.
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