Project Manager, Totara Learning
More information about location
L&D software provider
Open for applications
L&D software provider
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To empower people to be productive, motivated, and to do their best work, leveraging its talent development software to support better learning, engagement, and performance in the workplace.
Role
Who you are
- As an ideal candidate, you have proven project and customer management success experience in a high growth setting
- Your technical planning, management and customer services skills are industry leading and you enjoy pushing innovative boundaries
- 5 plus years of experience managing customers in the learning or talent development market sector
- Knowledge of current talent development market trends
- Strong written & verbal communication skills
- Demonstrated ability to manage customer onboarding initiatives and teams including defining scope and budget, schedules, resources, and reporting
- Superior interpersonal skills
- Ability to perform as a leader, team member and individually
- Strong team building and collaborative skills
- Ability to lead in a fast paced and demanding environment
- Strong technical aptitude, organizational and presentation skills
- Proven flexibility and ability to contribute to customer success and organizational goals
- Creativity and flexible, responding quickly to evolving markets and opportunity challenges
- Accountable and committed to achieving target goals with integrity and fearlessness
- Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
- Hunger to learn about Totara Products and become an evangelist
- No excuse demeanor, finding solutions to achieve target goals in any market environment
What the job involves
- This position will be responsible for managing projects, supporting and empowering our partner relationships along with leading our business analysis initiatives in our Application Management Services group
- You will support new levels of customer management services, onboarding and support that drive faultless execution and quality at Totara Learning Inc
- Lead and manage the new customer onboarding experience and process
- Understand and document engagement requirements
- Meet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are met
- Support new business initiatives
- Successfully manage the Totara configuration methodology along with documentation and testing
- Develop strong, trusted relationships with customers to drive NPS results
- Contribute ideas and approaches to growth strategies
- This position reports to the Senior Director of Customer Success
Our take
Managing the upskilling processes, engagement levels, and performance insights of employees is essential to successfully scale a workforce, with various platforms existing to tackle each individual problem. However, the siloed nature of these platforms makes for a convoluted process that prevents a holistic understanding of workforce management, presenting a demand for a more unified solution.
Totara Learning provides an all-in-one software platform for L&D, providing solutions for enterprises across desktop software, mobile applications, product extensions and integrations, and cloud applications. The platform is split into three interconnected toolsets - TotaraLearn for learning management and upskilling, TotaraEngage for uniting collaborative workforces, and TotaraPerform for the analysis, management, and actionable insights.
Whilst the company certainly faces competition from other workplace analytic and L&D software platforms, Totara Learning has smartly recognized the intertwined nature of education, engagement, and productivity. By unifying each of these elements into a end-to-end L&D suite, the company shows great potential to disrupt the market through a convenient, all-in-one and symbiotic workforce management suite. To date, Totara has reached around 20 million customers across 140 countries and announced a substantial investment from growth equity company Tenzing in October 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days holiday allowance
- Pension contributions
- Remote working friendly
- Brighton office for collaborative work
Company values
- Collaboration - Even though we're a global team, we value working together across continents, and we believe that great ideas can come from anywhere in the organisation
- Openness - Openness is integral to the Totara Learning brand, and we maintain an open, honest communication style throughout the business
- Innovation - Innovation is at the core of our products, and we encourage creativity, finding new solutions and looking at things differently
Company HQ
North Laine, Brighton, UK
Articles
Leadership
Richard Wyles
(CEO)Experience as Project Lead for Mahara, and Director of Kineo from 2006 to 2013.
Lars Hyland
(Managing Director)Previously, Head of Consulting Services for Epic Performance Improvement Limited. Went onto become Founder and Director of Retenda Limited from 2010 to 2015.
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