Customer Success Consultant, Streamtime
United Kingdom
Project management software for happier, healthier creative businesses
Job no longer available
Project management software for happier, healthier creative businesses
1-20 employees
Job no longer available
1-20 employees
Company mission
To help creative businesses become healthier and happier by helping them to build and manage profit and look after their people.
Role
Who you are
- Enjoy helping others and solving problems in creative, thoughtful ways
- Have strong written and/or verbal communication skills and adapt well to different audiences
- Are curious about how people work and how technology can support them
- Feel comfortable running sessions or contributing to educational content at your own pace
- Are open to learning—especially if you haven’t used Streamtime before
- Very comfortable with technology and a willingness to learn new tools and processes. We’re regular users of Slack, Zoom, Intercom, Vitally, Notion among others
Desirable
- You've worked in Creative Agencies and have an understanding of how they plan, price and manage projects
What the job involves
- Help customers uncover their needs and apply Streamtime to solve real challenges. Use your product knowledge to guide them through workflows, offer practical advice, and show them what’s possible.
- Welcome new customers with a structured, thoughtful onboarding process. Adapt your approach to fit their workflows, make complex things feel simple, and help them feel supported and confident.
- Spot early signs of customer disengagement and re-engage them through genuine, consultative conversations. Your empathy and problem-solving will help customers reconnect with the value of Streamtime.
- Work with the Customer Success Education team to create content, run sessions, and build tools that make it easier for customers to learn at their own pace and in their own way.
- Work closely with our Growth, Marketing and Product teams to share customer insights, improve the experience, and contribute to broader company initiatives
Our take
Streamtime offers an impressive creative studio management suite. Its software allows companies to integrate project management, traffic, time-tracking, quoting, invoicing and plenty more workflow touchpoints on one platform.
The company has been growing and innovating at a steady rate since first launching in 2002 under the stewardship of founder and former CEO Aaron Green. Since a product reinvention in 2016, and the hiring of well-known creative and serial entrepreneur Andy Wright as Managing Director, the company has been on an upward trajectory.
The creative project management software niche is well populated, with stiff competition from the likes of ClickUp and Hive. However, after winning a Webby Award in 2020, Streamtime is focusing on bringing its business performance in line with its stellar user reputation – something that it’s certainly got the potential for.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Fully remote flexible working
- Support for training and personal development through the Streamtime Feel Good Allowance.
- 4 weeks holiday (no need to accrue leave in first year)
- Mental wellbeing outcomes built in to every decision (not just a tick the box wellbeing program)
- Parental leave policy
Company values
- Life first - Buying a house, having a baby, getting to the Post Office, seeing a doctor, just not feeling the best? Work comes second to all of these.
- Your way, or the highway - While there are definitely some standard processes and procedures that we need everyone to follow (for business / efficiency reasons) we try and encourage as much autonomy as possible.
- Actively engage with customers to design the future - In any given month, we have a clear focus for research. This is both observational and proactive enquiry. Its not one person’s job, it’s everyone’s job.
- Evidence wins - Coming from the creative industry, it’s often difficult to resist that creative whim when it comes to decision making. Not that gut and intuition don’t play a major role in driving Streamtime forward, but they’re always supported by sound evidence.
- Reward great performance when it happens - We’re constantly looking at how self-aware we are of matching expectations and job satisfaction of the team.
- Celebrate and socialise frequently - Streamtime isn’t party time. But it is important that we recognise our wins.
Company HQ
Wynyard, Sydney, NSW
Leadership
Andy Wright
(CEO, not Founder)Before joining Streamtime in 2018, was co-chair at the Mentally Healthy Change Group. Co-founder of brand agency For The People.
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