US Head of Operations, Housr
Property search and energy billing management for tenants and landlords
Be an early applicant
Property search and energy billing management for tenants and landlords
21-100 employees
Be an early applicant
21-100 employees
Company mission
To revolutionise the way that the student property market works.
Role
Who you are
- You’ve owned operations, implementation, customer success, and/or account management in a fast-growing startup or scale-up (ideally B2B SaaS / marketplace / platform)
- You are systems-minded: you naturally build processes, tooling, automation, playbooks, and documentation that reduce manual work and remove failure points
- You are highly data-driven: you define KPIs, monitor performance, and act early when trends point to risk or opportunity
- You’re comfortable operating with a lot of ownership and ambiguity - and you enjoy building the plane while flying it
- You can manage senior stakeholders at universities (and internally) with clear communication, strong follow-up, and calm escalation handling
- You’re obsessed with customer outcomes - you care about delivering real value, not just “closing tickets.”
What the job involves
- We’re looking for an experienced operator to own the end-to-end university customer lifecycle in the US - from implementation, to ongoing account management / customer success (and support). You’ll also ensure our platform operations for housing and perks are working as needed and driving strong student engagement
- You’ll build the operating “engine” behind our US university partnerships - ensuring what we sell is what we deliver
- You’ll take a systems + tools approach to scale delivery, focusing on automation and a system that “just works” in the background, intervening as needed
- You’ll own customer outcomes across onboarding, adoption, retention, and support
- You’ll work tightly with GTM and Product to create strong feedback loops and support constant iteration
- Implementation: Lead the post-sale implementation process for university partners - helping get them onboarded smoothly and ensuring we deliver what we’re selling
- Own the lifecycle: Be the primary owner of the university relationship from implementation through to renewal (or churn). You’ll drive adoption, retention, expansion opportunities, and ensure high-quality support and issue resolution
- Platform operations: Own the operational health of our platform experience for students, making sure we’re displaying accurate housing stock and student perks/offers, and that engagement remains high. You’ll work closely with the GTM function to maintain quality, accuracy, and momentum - and to create/maintain strong feedback loops
- Performance monitoring: Build dashboards, reporting cadences, and alerting around the metrics that matter. You’ll keep a keen eye on performance and step in when the system isn’t working, diagnosing root causes, and fixing the process to prevent recurrence
- Product partnership: Work closely with Product to ensure the app is being developed with real customer feedback in mind. You’ll gather insights, translate them into clear requirements, validate solutions, and help ensure we iterate constantly to improve the experience
Application process
- First Stage - Exploratory introductory call with our COO (45 mins)
- Second Stage - F2F Meeting (including presentation task) with our CRO and COO (60-75 mins)
- Third Stage - Final Interview with our CEO
- Offer - If we think it’s a good fit, we’ll make you an offer!
Our take
Founded by friends who met at university themselves, Housr is a rental app that utilises AI to reduce the hurdles for students looking to land a property. A seamless system for both landlords and renters alike, the streamlined system likens itself to Tinder, operating with the same ergonomic swiping system as the dating app.
It’s a savvy idea, and one that speaks to a whole generation of young people fed up with high prices and unsustainable living situations. The app not only works for renting a property, but for bill management and housemate searches too, reflecting a market trend towards all-in-one mobile applications. The bill management function allows seamless bill sharing between parties, whilst the housemate search uses the same swiping function to ensure a seamless customer journey.
Achieving three funding rounds in two years, Housr is definitely off to a promising start. Its next step will be to capitalise on its 186% year-on-year growth and expand its operations to universities in the USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Chorlton-on-Medlock, Manchester, UK
Leadership
Harry Neil Panter
(Co-Founder & CEO)Also a Fellow at Sigma Squared Society, Co-Chair Young Directors and Founders Group and is a freelancer at Real Consultancy.
Ben Clayton
(Co-Founder & CTO)Previously a Full Stack Software Engineer at Cara Digital and was a Materials Management Assistant for the NHS.
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