Customer Success Manager, Pitch
Europe/North America
Collaborative presentation software for teams
Be an early applicant
Collaborative presentation software for teams
101-200 employees
Be an early applicant
101-200 employees
Company mission
Pitch's mission is to enable every team’s best thinking by building the first complete platform for presentations.
Role
Who you are
- You have 2+ years of experience as a customer success manager, account manager/executive, or sales/business development manager, ideally in a SaaS environment
- You have solid experience in pitching and selling, and know what it takes to win work or commercial deals. You’re confident with discovery, proposal creation, and negotiation
- You have a track record of building strong relationships and growing revenue working with small and medium-sized businesses, and foundational knowledge of customer success norms, processes, and KPIs
- You're an excellent and confident communicator, thrive in conversations with customers, and communicate with empathy, especially in challenging situations
- You like to try out the latest tools and AI solutions, like to dive deep into software, and can hold in-depth conversations about business value as well as features
- You've worked with CRMs and customer communication platforms such as Hubspot or Salesforce, Intercom, Customer.io or similar, and know how to get the most of these tools to work efficiently towards your goals
- You're a self-starter and are excited to help shape the way our team works. You have a vision for what you want to achieve, work in an organized way, and document what you do
- You’re comfortable wearing multiple hats in a start-up environment and eager to learn more about those areas you have less experience in. You proactively seek out learning resources and are curious to dive into new topics
- You know how to represent your customers internally, and how to share their feedback constructively with other teams. Having worked with customer communities is a plus!
What the job involves
- As a Customer Success Manager at Pitch you’ll be responsible for building relationships with our larger customers and growing their usage of Pitch. In every interaction, we aim to highlight the value our pitching platform brings to their business and helps them achieve their goals.
- We strive to provide an unparalleled customer experience from the initial negotiation through onboarding, training, and renewals, to ensure customers remain loyal users and advocates for Pitch
- You’ll be part of the Customer Experience team and deliver towards our goals for expanding paid workspaces, engage with free workspaces that fit our ideal customer profile, and handle new business deals. If you're passionate about helping customers find success and are eager to work with a remote team, we'd love to talk to you!
- Become a Pitch and pitching expert, and be a strategic consultant to some of our top customers (mostly based in Europe and North America). Learn all about their needs and proactively guide them towards their desired outcome
- Represent Pitch to our customers, conveying our strategic and product direction, and help customers understand how they can get the most value from our pitching platform
- Identify opportunities for expansion and manage our deal pipeline, create compelling pricing proposals for customers, and close different types of commercial deals
- Onboard larger or strategically important teams, hold training sessions, answer product-related questions, drive adoption, and manage renewals
- Contact customers on both paid and free plans individually or at scale using various communication channels to engage with key users and decision makers. Map out relevant contacts and involve members from our product and leadership teams
- Implement processes and optimize tooling to effectively manage customer relationships, and create playbooks and training materials for others on the team as needed
- Cultivate your knowledge about our customers and constantly advocate for them internally. Highlight use cases, challenges, churn reasons, and feedback to influence the product roadmap
- Identify successful customers and encourage them to participate in marketing promotions, case studies, product betas and feedback calls, etc
Our take
PowerPoint may still dominate the landscape for presentations in many people’s minds, but some might say that legacy status also makes Microsoft’s software ripe for disruption. Pitch, created in 2018, is in line to be a direct competitor to PowerPoint - founded by serial entrepreneurs whose last company was acquired by Microsoft for $100-$200M.
The startup has already seen good progress, and in 2023 reached the milestone of one million workspaces having been created on the platform. It is used by teams across industries, and customers include many other trailblazers in the world of business productivity such as Intercom, Superhuman, and Notion.
Pitch has been growing its user base across its free and pro offerings, as well as introducing an enterprise version suited to large organizations - which means it is now capable of serving a wider range of businesses. The newest updates to the platform include presentation analytics that allow users to see which decks are getting opened, how often and by whom; and a library feature for managing a brand from one central place.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$85m
SERIES B
Oct 2019
$30m
SERIES B
Total funding: $137.9m
Company benefits
- Quality-driven environment
- Healthy work-life balance
- Educational stipend
- Flexible hours and vacation
- Parent-friendly company culture
- Remote-friendly environment
- Top-of-the-line equipment
- Equity package
Company values
- Flat hierarchies
- Clear communication
- Full ownership
- Responsibility
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Christian Reber
(CEO)Serial Entrepreneur, who studied at FOM University. Strong passion for delightful user experiences and innovative design and technology.
Adam Renklint
(CTO)Adam worked for 4 years at 6Wunderkinder as a full stack developer, he then worked at Microsoft Berlin as Senior Software engineer for 2 years.
Share this job