Customer Support Specialist, Mercury

$65.3-90.8k

Plus equity (stock options). Salary dependent on location. Canadian employees (any location): CAD 66,100 - 82,600

Junior and Mid level
Remote in Canada, US
New York
San Francisco Bay Area
Mercury

Banking services for startups

Be an early applicant

Mercury

Banking services for startups

501-1000 employees

FintechB2BBankingFinancial Services

Be an early applicant

$65.3-90.8k

Plus equity (stock options). Salary dependent on location. Canadian employees (any location): CAD 66,100 - 82,600

Junior and Mid level
Remote in Canada, US
New York
San Francisco Bay Area

501-1000 employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Top investors

Few candidates hear
back within 2 weeks

50% employee growth in 12 months

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Benefits

  • Health, dental, & vision
  • 12+ weeks of paid parental leave
  • $600 USD custom WFH equipment setup
  • Unlimited vacation policy (with a mandatory minimum)
  • Retirement matching up to 4% of base salary (401k/RRSP)
  • Paid 6-week sabbatical after the 5-year mark
  • Annual $1K USD learning & development budget
  • Unlimited book budget
  • Weekly $100 USD food budget
  • Monthly $100 USD wellness budget
  • Monthly $50 USD cellphone reimbursement
  • Pet-friendly offices with free tea & lunch

Company values

  • Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
  • Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
  • Act with humility: Treat everyone with respect. Leave egos at the door
  • Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
  • Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
  • Focus on product: Ask yourself how the product can be better today than it was yesterday

Funding (last 2 of 4 rounds)

Jul 2021

$120m

SERIES B

Sep 2019

$20m

SERIES A

Total funding: $150.9m

This company has top investors

Leadership

Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.

Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

Jobs (32)

All locations

Software Engineering

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