Customer Success Specialist, Snapsheet
More information about location
Claims management automation platform
Be an early applicant
Claims management automation platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- Previous experience in a customer service environment
- Excellent communication (written & verbal) and time-management abilities
- Highly driven and competitive in nature
- Desire to work in a startup environment, with proactive mindset and minimal supervision
- Experience with CRM software (e.g. Salesforce) major plus
- Experience with a call center and/or general insurance knowledge a plus
- Exceptional attention to detail
- Well organized and strong work ethic
- Outgoing, personable and fun
- Proven track record of adaptability in a fast-paced environment
What the job involves
- As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone
- We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations
- We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office
- Get connected with customers from the comfort of your home
- High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
- Communicate effectively over the phone, email, and text
- Utilize CRM technology to log all customer interactions
- Maintain detailed files for documentation
- Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
- Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
- Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. On top of a successful 2022 - in which the company reported 63% year-over-year growth, and 54 new & expanded customer relationships - its focus remains on providing solutions that improve the customer and adjuster experience, in order to keep delivering value and keep itself at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company values
- Be the next - We strive to set the highest standard of quality in everything we do. We always want to drive towards the next great thing by constantly challenging ourselves to improve and break new ground
- Remember the feeling - Our world can be frustrating, confusing, and even challenging at times. We have all been there, so we show empathy and act with humility. We're all human and we respect our customers, partners, and coworkers
- Action is our first instinct - Our passion for our core purpose gives us the courage to reach beyond our comfort zone to try innovative and unconventional ideas. We view honest failure as a learning opportunity for the future
- Do the right thing - Integrity is the foundation for everything we do. We are admired and respected for our commitment to honesty, trust, and transparency. We do the right thing—even when no one is watching
- Stronger united - We've created a positive and inclusive culture that fosters open, honest, and meaningful relationships. We celebrate and embrace our diversity, finding ways for everyone to belong. We invest in each other and we win and learn as a team
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Brad Weisberg
(CEO)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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