Customer Service Advisor, Utility Warehouse

£23-25k

Salary is dependant on experience within the energy sector, plus an additional £500 after the first 6 months

Entry level

Remote from UK

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

£23-25k

Salary is dependant on experience within the energy sector, plus an additional £500 after the first 6 months

Entry level

Remote from UK

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

Are you driven by giving an excellent customer service experience and pride yourself on exceeding Customer expectations
Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
Are you a problem solver, who enjoys helping customers with their questions and concerns?
Can you remain calm under pressure and thrive in a fast-paced environment?
Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency?
Can you demonstrate patience , empathy and possess emotional intelligence
Can you demonstrate good time keeping and commitment
A strong internet connection, you’ll need this as you will have multiple systems open at the same time (minimum of 25mbps download and 4mbps upload)
A dedicated, quiet workspace with a workstation, plenty of natural light, access to fresh air, and no distractions. This cannot be a communal space shared by other household members
A smartphone with a minimum: Android phones 9 and later versions Apple phones. Requires iOS 14.0 or later
Available to work 40 hours per week across 5 days, you will need to be fully flexible to work shifts between 8am to 6pm Mon-Fri (including Saturdays and Bank Holidays)
You're currently residing in the UK with eligibility to live and work in the UK too

What the job involves

We're excited to find those who are the right fit for our Customer Service Advisor role, who want to join our team and build a career here at UW!
Giving an excellent customer service experience and pride yourself on exceeding Customer expectations
Handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing

Application process

Stage 1: Online assessments, that you can complete in your own time
Stage 2: Digital video interview, that you can complete in your own time
Stage 3: Final interview with an Energy customer service team leader

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

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