Customer Service Advisor, Utility Warehouse
£23-25k
Salary is dependant on experience within the energy sector, plus an additional £500 after the first 6 months
Multiservice utilities provider
Job no longer available
Multiservice utilities provider
1001+ employees
Job no longer available
£23-25k
Salary is dependant on experience within the energy sector, plus an additional £500 after the first 6 months
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
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Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
Office
Endorsements
All
Opportunities to learn (2)
Challenging work (1)
Tech & tools (1)
Autonomy (1)
Nice people (1)
Hard working team (1)
My opinions are valued (1)
Open and honest communication (1)
My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in before. He cares about my development and listens to my expertise in the area I'm working in. I love being challenged and being given the opportunity to do things I've not done before.
Product
Opportunities to learn
Jun 2022
We have an incredibly well gelled team and we support each other so much. We are so respectful of each other's workloads and always want to support each other, we collaborate and communicate really well and constantly bounce idea off each other. We'd always work our hardest to get the job done and done well. I'd never work for a company whose culture didn't suit or in whose vision I wouldn't believe (I'm a UW customer who has all products but income/bill protector). Believing in what I do energises me in doing the best job that I can do. And with energy comes great enthusiasm.
Product
Hard working team
Jun 2022
I feel so many things have changes in the CRM Ops are since I arrived and I feel my opinion is really valued. My colleagues turn to me for my expertise and I, in turn, turn to theirs and we ensure the overall team is norming and performing. Some changes in the last months, new joiners in, but that's a good things. We're always involving each other in the interviewing processes to ensure we get the right people for the team, immediate and extended.
Product
My opinions are valued
Jun 2022
UW is growing and whilst it's a FTSE 250 it's very much still operating like a start up so the challenge is how each role can drive growth but with an agile solution that doesn't hinder us or make us a soulless corporate - I love the fact every day is problem solving!
People, HR, Recruitment
Challenging work
Jun 2022
This is the first role where I have been given full autonomy and am trusted to do my role. We are encouraged to try new things, fail fast, learn quick and have fun as we do it. People are hired to deliver and work together to find solutions - there is no ivory tower or hierarchy slowing us down in doing this!
People, HR, Recruitment
Autonomy
Jun 2022
The people at UW make UW... not only are they like minded - I genuinely like my the people I work with and more importantly I feel I can be myself with them - this goes from our leadership team who are very accessible through to every one of the UW community... it's the thing that most of us stay here for... working with great people!
People, HR, Recruitment
Nice people
Jun 2022
Access to multiple learning platforms. Encouraged to use Fridays for personal development. Lots of great tech to work with and teams happy to give demos on the tooling.
Software Engineering
Opportunities to learn
May 2021
Lots of tools and tech to play with - and a push to keep trying out new things and modernising.
Software Engineering
Tech & tools
May 2021
Daily standups, open retrospectives. Blameless post mortems following outages - focus on fixing the problems without finger pointing. Regular feedback loops from your peers. Changes in version control for all to review.
Software Engineering
Open and honest communication
May 2021
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