Customer Service Specialist, Lemonaid Health
Primary-care telehealth platform
Job no longer available
Primary-care telehealth platform
101-200 employees
Job no longer available
101-200 employees
Company mission
Lemonaid Health's mission is to bring ultra low-cost healthcare to everyone in America.
Role
Who you are
- 2+ years’ experience in a Customer Service or Patient Support oriented role
- Experience talking to customers on the phone, instant chat, and/or email
- You have solid computer and mobile phone skills to help our patients navigate the world of online doctor services
- You’re detail oriented, organized, and have great multitasking skills. You take initiative and follow through while embracing change
- You strive to WOW our patients and your teammates by going above and beyond everyday
- You are a team player! Teamwork and community is important to you. You work well with teammates, and have great communication skills
What the job involves
- Handle a high volume of calls and emails, while upholding our customer commitment of answering calls within 60 seconds and replying to incoming messages and emails within 2 hours
- Provide our patients with an exceptional experience over the phone and through messaging with your friendly and efficient personalized service
- Assist our patients by answering their questions and helping them navigate our website and their accounts
- Collaborate with your teammates to handle daily tasks timely and efficiently with a friendly, can-do attitude
- Support our patients with account issues and set a high bar by solving them quickly
- Connect our patients with our prescribers and our partner pharmacists to make sure our patients’ requests are being answered by the right expert
- Help any of our partner pharmacies navigate through the online patient records system, including password resets
- Protect our patients’ privacy
Salary benchmarks
Our take
Lemonaid is a telehealth medical service. They bring users a team of dedicated full time doctors and nurses licensed in every state, accessible via the app, telephone or video call. They will diagnose and recommend treatment or prescribe medication for over 30 physical and mental health disorders from the comfort of home, for a flat consultation fee of $25. Not only do they provide diagnosis and prescription, they also address a main pain point of those in need of medical supplies, by offering a quick, discreet and affordable medicine delivery service.
Competitors like Nurx. and Dr+ On Demand have led the way during a rise in the need for more extensive tech enabled healthcare options. Lemonaid’s $33m Series B funding in summer 2020 enabled them to expand its team of medical professionals. Continuing with the planned increase in the number of services being offered to patients, Lemonaid are integrating treatment for asthma, hypertension, Type 2 diabetes and more mental health services into their platform.
The COVID-19 pandemic change the way consumers interact with healthcare, providers are seeing 50 to 175 times the number of patients via telehealth platforms than they were before the outbreak. Lemonaid believes that the significant increase in demand will continue long after the pandemic is over, with users now feeling safer receiving primary care from the comfort of their homes.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2020
$33m
May 2017
$11m
Total funding: $53.7m
Company benefits
- 401(k) matching
- Generous PTO
- Work from home opportunities
- Health insurance
Company HQ
The East Cut, San Francisco, CA
Leadership
Ian Van Every
(President)Previously Business analyst at McKinsey & Company for 2 years, Investment Analyst at Putnam Investments also for 2 years and Commercial Director & Co-Founder at DrThom for 6 years.
Paul Johnson
(CEO)Previously Head of Online at Lloyds Pharmacy for 2 years, Managing Director & Head of UK at zooplus for 1 year and Chief Digital Officer at Dr.Max Pharmacy Chain for 6 months.
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