Customer Service Specialist, Lemonaid Health

Salary not provided
Junior and Mid level
London
Lemonaid Health

Primary-care telehealth platform

Job no longer available

Lemonaid Health

Primary-care telehealth platform

101-200 employees

HealthcareB2CPersonal health

Job no longer available

Salary not provided
Junior and Mid level
London

101-200 employees

HealthcareB2CPersonal health

Company mission

Lemonaid Health's mission is to bring ultra low-cost healthcare to everyone in America.

Company mission

Lemonaid Health's mission is to bring ultra low-cost healthcare to everyone in America.

45% employee growth in 12 months

Our take

Lemonaid is a telehealth medical service. They bring users a team of dedicated full time doctors and nurses licensed in every state, accessible via the app, telephone or video call. They will diagnose and recommend treatment or prescribe medication for over 30 physical and mental health disorders from the comfort of home, for a flat consultation fee of $25. Not only do they provide diagnosis and prescription, they also address a main pain point of those in need of medical supplies, by offering a quick, discreet and affordable medicine delivery service.

Competitors like Nurx. and Dr+ On Demand have led the way during a rise in the need for more extensive tech enabled healthcare options. Lemonaid’s $33m Series B funding in summer 2020 enabled them to expand its team of medical professionals. Continuing with the planned increase in the number of services being offered to patients, Lemonaid are integrating treatment for asthma, hypertension, Type 2 diabetes and more mental health services into their platform.

The COVID-19 pandemic change the way consumers interact with healthcare, providers are seeing 50 to 175 times the number of patients via telehealth platforms than they were before the outbreak. Lemonaid believes that the significant increase in demand will continue long after the pandemic is over, with users now feeling safer receiving primary care from the comfort of their homes.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Benefits

  • Generous PTO
  • Work from home opportunities
  • Health insurance
  • 401(k) matching

Funding (last 2 of 5 rounds)

Jul 2020

$33m

May 2017

$11m

Total funding: $53.7m

Leadership

Ian Van Every

(President)

Previously Business analyst at McKinsey & Company for 2 years, Investment Analyst at Putnam Investments also for 2 years and Commercial Director & Co-Founder at DrThom for 6 years.

Previously Head of Online at Lloyds Pharmacy for 2 years, Managing Director & Head of UK at zooplus for 1 year and Chief Digital Officer at Dr.Max Pharmacy Chain for 6 months.