Customer Success Manager, Motion
$80-130k
+ Equity
AI-driven time management platform
Open for applications
AI-driven time management platform
21-100 employees
Open for applications
$80-130k
+ Equity
21-100 employees
Company mission
Motion's mission is to solve the problem of focus and deep work through its AI-driven time management platform.
Role
Who you are
- 2-5 years of experience in customer success/account management, preferably within a SaaS environment
- Experience working directly with customers to drive adoption, success, and retention of a product
- Ability to multitask and manage a high volume of accounts in a fast-paced environment
- Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
- Strong communication skills and the ability to navigate executive-level conversations with ease
- Experience with tools like Salesforce, ChurnZero, Front, or similar tools
- Ability to gather customer feedback and translate it into actionable insights for internal teams
- A passion for building strong customer relationships and driving value for their business
- Ability to derive insights from customer data to inform decision-making
- A willingness to work hard and a high pain tolerance
- Excellent attention to detail and organizational skills
What the job involves
- As a Customer Success Manager at Motion, you’ll be the key to ensuring our customers are fully onboarded, trained, and continually finding value with our product
- This role goes beyond traditional customer success—it’s about helping customers achieve their goals with Motion while building deep relationships and managing their long-term success
- You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process
- This is a unique opportunity to help shape the future of our Customer Success function, driving initiatives that will grow alongside the company
- Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion
- Lead post-sale customer engagements, from onboarding through long-term adoption and renewal cycles
- Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
- Create and deliver personalized training sessions to ensure customers are set up for success
- Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
- Work cross-functionally with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
- Manage customer escalations and proactively resolve any issues impacting customer satisfaction
- This role isn’t just about managing customer relationships—it’s about making sure our customers are truly getting value from Motion
- You’ll be working closely with our customers—listening to their challenges, understanding their processes, and helping them implement solutions that drive real change
- Whether it’s guiding them through onboarding, offering critical coaching, or helping them transition Motion into their operations, your role will be essential in ensuring they not only find value but feel that Motion is indispensable
- This is a key role in driving progress toward our mission to "Increase Every Organization’s Productivity by 100X."
- I wholeheartedly believe in the impact this role will have, as you’ll help guide customers to use Motion to its fullest extent. When I think about this role, I see it as a function closely aligned with the heart of our company’s goals—ensuring that every customer feels empowered and productive with Motion. As we continue to grow, this role will be central to that journey
Our take
Today's fast-paced digital world can make time management feel overwhelming, leading many smartphones to be filled with applications for to-do lists, calendars, and project management tools. The fragmented nature of these apps makes them time-consuming and frustrating to navigate, ultimately making them unsuitable for usage within professional workforces.
Motion provides an all-in-one AI-driven time management platform for businesses, facilitating the automation of daily task planning, task prioritization, and long-term scheduling. The AI technology also automates frustrating maintenance tasks normally associated with productivity apps such as the rescheduling of unfinished work, adding exceptions for weekends or time off, and recognizing when a user is falling behind on their schedule.
Whilst businesses have a plethora of productivity platforms at their disposal, Motion has been smart to apply AI to its software to reduce the amount of time users must spend manually using it. Through this approach, the company aims to bring the benefits of time-management platforms without their pitfalls, ultimately helping to keep workers on track and minimize missed deadlines, without requiring constant manual planning time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2024
$36.5m
LATE VC
May 2023
$14m
EARLY VC
Total funding: $63.6m
Company benefits
- Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance
Company values
- Take ownership and be accountable - We can rely on each member of the team to get their work done. When we say we'll do something - we get it done without anyone checking in on us
- Straightforward communication - We communicate in a direct manner. If there is something you disagree with or are unhappy about, let the team know. We don’t tolerate passive-aggressiveness or company politics
- Disagree and commit - We can disagree and commit. Not all of our ideas will be implemented, and sometimes the group will decide to do something one of us disagrees with. Even if we disagree with the decision, we commit to getting it done
- Raw hours make a difference - Working too many hours doesn't guarantee success; but not working hard enough will guarantee failure. We expect everyone to put in their sincere best effort, but we generally don't expect you to work late evenings or on weekends
- Take risks - We are not afraid of taking risks. We should not over-index on failures. A lot of features we build and strategies we try will fail - that is expected
- Operational excellence and attention to detail - We are a small team with a user base and revenue that are exploding. Every mistake we make has a direct revenue impact
- Making tradeoffs - We often have to sacrifice quality for speed to validate new ideas. It is important to know the balance between the two and to find good tradeoffs
- Be versatile and open to new ideas - We are an early-stage startup. Our product, roadmap, strategy, and goals constantly change. We should not be scared of a rapidly changing work environment
- Look for opportunities to grow - We are looking for team members who aren't just checking off tasks, but are thinking about how to push the business forward and increase their impact. We want you to look for new opportunities that we aren't taking advantage of, and go for it!
Company HQ
Mountain View, CA
Articles
Leadership
Harry Qi
(CEO and Co-founder)Experience as Quantitative Trader at Optiver from 2017 to 2019. LP Venture Partner at Pioneer Fund since 2020.
Ethan Yu
(COO and Co-founder)Experience as Software Engineer Intern for Whatsapp and Facebook. Quantitative Trader for Citadel from 2016 to 2018 and for DRW since 2019.
Omid Rooholfada
(Co-founder)President of Code Haven from 2016 to 2018. Experience as Software Engineer Intern for Facebook and Optimizely.
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