Fullstack Engineer, planet.fans

TypeScript, Operational Support

Salary not provided

+ Performance-Based Incentives

AWS

Docker

Kubernetes

TypeScript

Node.js

Prometheus

Grafana

RDS

Datadog

Junior, Mid and Senior level

Remote in UK

Artist to fan automated behavioural analysis platform

Be an early applicant

Artist to fan automated behavioural analysis platform

1-20 employees

B2CB2BMusicTicketingBig dataSaaSCommunity

Be an early applicant

Salary not provided

+ Performance-Based Incentives

AWS

Docker

Kubernetes

TypeScript

Node.js

Prometheus

Grafana

RDS

Datadog

Junior, Mid and Senior level

Remote in UK

1-20 employees

B2CB2BMusicTicketingBig dataSaaSCommunity

Company mission

To enable the world’s biggest and emerging music artists to know and grow the value of true fans.

Job

Company

Role

Who you are

This role is perfect for someone who enjoys problem-solving, working across teams, and making an impact in a fast-moving environment
Experience in a support-focused engineering role, ensuring platform stability and reliability
Strong problem-solving skills, able to quickly diagnose and resolve operational issues
Proficiency in TypeScript (Node.js) for developing internal tools and automating workflows
Experience with AWS services, including ECS, Lambda, RDS, S3, CloudFront, and VPC
Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, or similar)
Understanding of CI/CD automation (GitHub Actions, GitLab CI, or similar)
Hands-on experience with containerisation and orchestration (Docker, ECS, Kubernetes)
Ability to prioritise live issues, balancing urgent operational support with long-term improvements

What the job involves

As an Operational Support Engineer, you will be the first point of contact for the operations of the business, ensuring that our platform runs smoothly at key moments, such as major artist campaigns and live events
You’ll play a vital role in monitoring and optimising infrastructure, adding features to internal tools, and improving workflows to help our team work more efficiently
Be the first point of contact for operational support, helping troubleshoot and resolve live issues during key business moments
Monitor platform health and infrastructure, ensuring systems remain stable and performant
Improve and optimise internal tools, adding new features that help the team work more efficiently
Streamline workflows and automation, reducing manual tasks and improving response times
Optimise AWS infrastructure, ensuring it scales effectively to meet demand
Enhance observability and alerting, helping detect and resolve issues proactively
Support and troubleshoot production issues, working closely with engineers to resolve them quickly

Our take

Planet.fans is building a real fan engagement platform, to allow top touring musicians and artists to create long-term fan engagement. It was founded as, traditionally, artists often have little to no access to their fans, with minimal avenues available to form connections. Planet.fans establishes a place where live music fans can belong.

Its fan ticketing platform gives artists the capability to act on their engagement data and offer their fans more value, thus removing friction and allowing fan connections more directly. This helps more real fans attend live gigs and at a fair price. The direct-to-fan platform allows artists to build loyal communities around personalised data driven offering, allowing artists and fans to nurture mutual relationships. For artists, it helps users to understand future fan demand around live events and tours.

Planet.fans has grown rapidly since its founding in 2019, and is working with a Grammy award winning artist and industry experts to help shape the industry coming out of the pandemic. Going forward, planet.fans aims to make the fan experience more seamless, and improve customer experiences through simple and fast support channels.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Company share options
Work from home opportunities
Flexible working and location, we value output over hours and strive to create a better work life balance by offering company benefits:
25 days holiday plus bank holidays
The period between christmas and new year as paid time off on top of the above (on a discretionary basis)
Regular social get togethers
An output focused team who trust in you to run your own responsibilities
A quarterly allowance to spend on going to live gigs

Company HQ

London, UK

Leadership

James Morrison

(CEO)

James previously was a leading commercial exec at AEG, the music promoter and venue operator, he has brought in investors from within the industry including ie:Music and Ben Lovett (Mumford and Sons).

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