Account Manager, Trust Payments
Global unified payments group
Job no longer available
Global unified payments group
201-500 employees
Job no longer available
201-500 employees
Company mission
To help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management.
Role
Who you are
- Experience working in an account management and/or customer facing role
- Experience working within the payments business industry or similar adjacent sectors
- Excellent communication skills both verbal and written
- Friendly and informative approach to sales and an ability to build rapport and trust with merchants
- Strong attention to detail
- Good polite telephone manner
- Ability to multi-task and manage own workloads and diary prioritisation
- Good attention to detail
- Self-motivated
- Strong team player
What the job involves
- The Account Manager will work as part of a team to service a number of Trust Payment merchant accounts
- They will play a key role in the growth of the business by improving merchant interactions with the business
- Develop a strong understanding of Trust Payments products and internal processes
- Develop a deep understanding of the payments industry
- Build relationships with internal teams and stakeholders
- Achieve the targets and KPIs set by the business
- Maintain and update Salesforce in appropriate manner
- Demonstrate a good understanding of merchant accounts and identify a way to grow those accounts
- Work with the account management function to support transition of accounts and manage both growing and declining accounts effectively
- Ensure a high level of merchant retention
- Upsell new products to existing merchant accounts
- Provide reprice requests and reviews to accounts periodically
Salary benchmarks
Our take
Trust Payments is a global unified payment technology group specialising in frictionless payments and value-added services for SMEs. Providing on-demand payments and banking services to help businesses grow and scale online, in-store, and on mobile.
With a global footprint of over 400 employees across 10 offices, Trust Payments is a disruptive leader in its industry, supporting the most demanding of business sectors, from travel and hospitality to crypto, gaming and financial services. Significantly growing its business revenue in the past two years, Trust Payments has its sights set on expanding into even more products, markets and geographies and plans to hire more staff at all levels.
The company has also been recognised for its accomplishments in employee engagement and is considered one of the UK's best companies to work for. It has also won accolades in three other categories, including being one of Financial Services' top 30 companies, one of London's top 75 large companies, and one of Wales' top 30 companies to work for. With a plethora of accolades under its belt, the future of Trust Payments is one of bright promise.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous holiday allowance
- Flexible working including homeworking
- Family friendly policies
- One trust events each week
- Healthcare benefits
- Life assurance policy
- Social events and team-building
- Birthday and work anniversary celebrations
- Health and wellbeing sessions
Company HQ
City of London, London, UK
Leadership
Daniel Holden
(CEO)Previously the CFO at SecureTrading and Cognosec AB.
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