Customer Service Associate, Whirli

£23k

Junior and Mid level

London

A toy swap subscription service

Job no longer available

A toy swap subscription service

21-100 employees

B2CMarketplaceSubscriptionToysKidseCommerce

Job no longer available

£23k

Junior and Mid level

London

21-100 employees

B2CMarketplaceSubscriptionToysKidseCommerce

Company mission

To make toy sharing the norm and in doing so, creating a more sustainable, equitable and empathetic way for kids to play - while helping parents save money, clutter and waste.

Job

Company

Role

Who you are

Have previous experience working in an online, email and live chat customer support role
Native or Professional English speakers with excellent communication skills and willingness to help
Passionate, collaborative and excited about our new start-up venture

What the job involves

Providing customer support across email and online live chat
Helping support our online communities across Facebook, Instagram, LinkedIn, our own website, and elsewhere
Supporting the team in building out our CRM and Customer Support infrastructure
Working across functions with the opportunity to work collaboratively with other teams in the business, including tech, marketing and operations
The role is for around 40 hours per week, on a rota basis so weekend and bank holiday work is required.

Application process

Apply via Otta
Video call with internal recruiter (30 mins)
Face to face interview at Whirli office (approx 1 hour)

Salary benchmarks

Our take

Currently, 23% of purchased toys become unloved within a week, destined to become clutter and then landfill. In a bid to reduce waste, Whirli is bringing the sharing economy model to the UK toy market by offering toy subscriptions that allows parents to return and exchange rented toys when they become unloved.

Whirli offer a significant number of toys with a lower subscription price than their competitors. Customers also have complete control of the toys they get delivered, unlike other services that curate boxes based on age. Parents are also increasingly concerned with sustainable consumption, and Whirli's model provides a eco-friendly option.

Whirli must continue finding ways to increase its customer base to ensure it can stay afloat in the competitive toy market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (5)

Trustpilot (4.6)

Company

Funding (2 rounds)

Dec 2020

$5.3m

Nov 2019

$1m

Total funding: $6.3m

Company benefits

Free subscription to Whirli
Friends and family discounts to Whirli
A fun, collaborative start up environment
Opportunity to learn across other areas of the business
A dynamic, diverse team who treat each other with respect
Share options in Whirli
20 days holiday (excl. bank holidays)
Work from home opportunities

Company HQ

Rainham, UK

Leadership

Nigel Phan

(Managing Director)

Formerly an Associate Partner at McKinsey & Co. Featured in Forbes 30 Under 30 for Retail & Ecommerce 2020. Also Chair Of The Board Of Trustees for The Kids Network, a children's mentoring charity in London.

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