Application Support Engineer, Secret Escapes
Luxury travel platform
Job no longer available
Luxury travel platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Secret Escapes' mission is to enable every member to experience inspiring escapes.
Role
Who you are
- A fundamental understanding of an Object Oriented Programming language
- Experience of debugging and troubleshooting application code
- Familiarity with database concepts
- An aptitude and willingness to learn and assimilate new technologies within our stack
- Awareness of Cloud and Infrastructure as Code technologies (AWS, Terraform, Ansible, etc)
- Someone who is people focussed and enjoys working collaboratively to deliver solutions
- Obsessed with providing the best user experience
- Always seeking for ways to learn and grow
- Fluent in communications with both technical and non-technical audiences
What the job involves
- As an Application Support Engineer you will have a lot of autonomy to help the team achieve our goals
- You will be comfortable finding answers within the codebase to questions and issues raised within the company
- You may already be familiar with Software Support roles, but hoping to have the chance to deliver on more structured software development goals
- Identifying and building solutions to eliminate repeat requests
- Improving existing systems and automating processes
- Working within agile frameworks to deliver software
- Responding to and prioritising internal requests raised via service management tools
- Troubleshooting technical issues across a range of in-house built applications
- We employ a wide range of technologies and while experience with any of these is beneficial it is not a requirement: Groovy (Grails), Python (Django), Javascript, React, Typescript, MySQL, MongoDB, Redis, Jenkins, Docker, AWS, and more
- We work in an agile way following TDD principles, and deliver new code regularly throughout the day
- We are a diverse department, and teams are made up of developers spread across different locations, including UK, Germany and Poland and Germany
- We communicate with each other using a variety of tools including Slack and Google Hangouts so even though geographically dispersed our teams are able to collaborate effectively
- Continuous improvement is a key principle of the team and it's important that everyone is always improving both technically and professionally
- The business supports development through individual development plans and personal budget for training
Salary benchmarks
Our take
Secret Escapes operates a “members-only” site with hand-picked hotel and holiday time-limited offers. Each week it runs short ‘flash sales’ with as many as 140 sales going on at any one time, providing access to boutique experiences even to those who couldn't normally afford them.
The difference with online travel agents like Booking.com, is that Secret Escapes inspires travel by communicating great travel deals, rather than existing as a place where people visit to book trips they already have in mind. In fact, the majority of people who book through Secret Escapes say that they weren’t even planning trips to those destinations before doing so.
Like many of its travel market companions, Secret Escapes was affected by the pandemic, but survived due to an injection of investment from previously secured backers. The company smartly used the onset of mass customer service requests to better its customer service channels, and it now seems set to pursue the success it was on-course to achieve before this major upset.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2020
$71.2m
SERIES E
Jul 2018
$67.4m
GROWTH EQUITY VC
Total funding: $286.3m
Company benefits
- 20% staff discount of all Secret Escape bookings
- Holiday parties and quarterly results celebrations
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
Company HQ
Farringdon, London, UK
Leadership
Alex Saint
(CEO)Started his career in marketing at Unilever before founding a travel deals company in 2005 and then Secret Escapes in 2010.
Tom Valentine
(Marketplaces CEO)Studied Psychology at Oxford before starting his career at eBay in Strategy & Business Development.
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