Application Support Engineer, Secret Escapes

The difference with online travel agents like Booking.com, is that Secret Escapes inspires travel by communicating great travel deals, rather than existing as a place where people visit to book trips they already have in mind. In fact, the majority of people who book through Secret Escapes say that they weren’t even planning trips to those destinations before doing so.

Like many of its travel market companions, Secret Escapes was affected by the pandemic, but survived due to an injection of investment from previously secured backers. The company smartly used the onset of mass customer service requests to better its customer service channels, and it now seems set to pursue the success it was on-course to achieve before this major upset.