Enterprise Customer Success Manager, Poppulo
$90-105k
Plus variable & short-term incentives & performance-related bonuses
Customer & employee communications experience software
Open for applications
Customer & employee communications experience software
501-1000 employees
Open for applications
$90-105k
Plus variable & short-term incentives & performance-related bonuses
501-1000 employees
Company mission
To help businesses connect people, systems, and ways of working to deepen relationships and move forward together.
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Company mission
To help businesses connect people, systems, and ways of working to deepen relationships and move forward together.
1% employee growth in 12 months
Our take
Poppulo delivers the world’s first communications experience platform, Poppulo Harmony, that unites multiple communications channels in one content creation and publishing experience. Through the Harmony platform, businesses can improve both internal and external communications, improving employee engagement and the customer experience.
Poppulo was first launched as an email marketing solution, but it underwent a dramatic rebranding in order to focus on internal communications. This move proved successful, with the company going on to serve thousands of businesses including Santander, Rolls-Royce and ASOS. And in 2021, a merger with Four Winds saw Poppulo valued at around $1B, establishing it as a major player in the communications market.
It was in 2022 that Poppulo released the Harmony platform, adding customer communication capabilities to its employee engagement toolkit, and becoming a one-stop-shop for all its clients' communication needs. Since then, the company has focused on international expansion and strenghthening its leadership team, while contunuing to invest in AI. Most recently, Poppulo became the first digital signage provider to achieve ISO 42001 certification for Responsible AI, reinforcing its position as a trusted, enterprise-ready platform as AI becomes increasingly central to workplace communications.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Top of the range toolset
- Flexible working hours
- Opportunity to grow and progress
- Wellbeing programs
- Office events and socials
- Competitive salary and additional variable compensation
- Remote-friendly working
Funding (1 round)
Jan 2019
$35m
LATE VC
Total funding: $35m
Leadership
Ruth F.
(CEO)Prior to joining Poppulo in 2023, Ruth was the COO and President of Commercial Operations at Sovos. She also served as an EVP and GM of Retail/Consumer Payment Solutions & Payment in Public Cloud at ACI Worldwide.
Eoin Byrne
(CPO)Prior to joining Poppulo in 2022, Eoin spent 5 years at Lidl US as a Senior DIrector of HR, Head of HR, and Chief HR Officer. Before that, he worked as the Head of Diversity and Inclusion, HR Engagement at Lidl, Germany and spent nearly 9 years at Lidl Ireland as Sales Operations Manager, Regional Administration Executive and Head of Engagement and Employee Relations.
Mike Shapaker
(CMO)Prior to joining Poppulo in 2023, ike spent 14 years at ChannelAdvisor, holding various roles including VP of Product Management and CMO.
Alejandro Wyszkowski
(CFO)Prior to joining Poppulo in 2025, Alejandro was an Executive Director of Finance and Administration at Vista Equity Partners. He also served as a Chief Business Development Officer/CFO at OPIE Software.
Glenda Kirby
(CCO)Prior to joining Poppulo in 2023, Glenda spent 3 years at Indeed. While there, she was the VP of CLient Success EMEA, SEA, India, Australian & New Zealand. Before that, she spent 5 years at LinkedIn, as a Senior Manager of Customer Success and Director of Customer Success EMEA & LATAM.
Frank Gauld
(CPTO)Frank joined Poppulo in 2024 as CPO, moving into the role of CHief Product & Technology officer in 2025. Previously, he was the CEO at Smart Data Foundry and aizle.ai. He also spent nearly 8 years at NCR Corporation in various roles, including VP of Strategy, Digital & Payments Services and Corporate VP of DIgital First Banking.
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