Staff Technical Program Manager, Instacart

• If you thrive in fast-paced environments, love turning ambiguity into clarity, and are excited to drive impact across an international, multi-product platform, we’d love to meet you
• 10+ years of post-graduation experience in technology as a Technical Program Manager, Engineering Manager, Product Manager, or similar technical role
• Fluency in Spanish
• Proven track record leading end-to-end, company-wide programs of high complexity and ambiguity across multiple engineering organizations and cross-functional partners
• Demonstrated ability to create program structures and cross-program roadmaps; skilled at building execution plans and operating cadences tailored to program needs
• Deep technical domain knowledge enabling you to influence architectural decisions, de-risk complex technical choices, and guide implementation at org leadership level
• Exceptional communication skills, including building executive-level narratives and presenting to VP and C-suite audiences; adept at tailoring messages by audience and context
• Data-driven decision maker with a strong strategic mindset—able to define paths forward for ambiguous problems and identify new, high-impact problem areas
• Experience driving continuous improvement in processes, metrics, and program design; known for setting a high operational bar that others model
• Fluent in Spanish (spoken and written) with daily collaboration experience across Spanish-speaking engineering, product, and commercial teams
• Bachelor’s degree in a technology or engineering discipline

Desirable

• This role offers a unique opportunity to lead Instacart’s most complex, high-visibility, and strategically important programs at the intersection of technical strategy and execution
• As a Staff Technical Program Manager, you will define program strategy, architect execution approaches for ambiguous and cross-cutting initiatives, and partner with executives to deliver outcomes that shape the future of our products, platform, and 4-sided marketplace
• You will join our Technical Program Management team within Engineering, a trusted group that brings Product, Engineering, Data Science, Design, and Business partners together to solve big problems
• We’re a hands-on, highly collaborative team that rolls up our sleeves to drive alignment, unravel dependencies, and raise the bar for operational excellence across the company
• The immediate TPM team consists of 12 TPMs within a broader 25-person TPM organization, providing a deep bench of peers for thought partnership and mentorship
• A key focus for this role is to evolve our global enterprise fulfillment platform—building on the capabilities and client base brought together through the Instaleap acquisition—to deliver a unified, international offering for retailers across North America, Latin America, Europe, and the Middle East
• Lead the strategy, definition, and high-quality execution of company-wide programs with high ambiguity, complexity, risk, and executive visibility—owning results end to end
• Transform poorly understood problems into well-structured, cross-functional programs; architect scalable execution plans and operating mechanisms that set the standard for quality and efficiency
• Drive deep technical alignment across Engineering and Product—proposing, vetting, influencing, and de-risking architectural decisions and implementation plans at org leadership level
• Generate and maintain cross-program roadmaps that coordinate multiple teams and workstreams; proactively identify dependencies, risks, and tradeoffs to keep delivery on track
• Partner closely with VPs and executive leadership to align program goals to business strategy; craft clear narratives and decision frameworks that accelerate outcomes
• Elevate team performance by identifying systemic gaps, proposing pragmatic alternatives, and modeling solutions that improve efficiency, quality, and maintainability
• Establish and evolve program frameworks, processes, and evaluation criteria that become reusable standards adopted broadly across the organization
• Mentor and onboard TPMs at varying levels; foster a culture where the best ideas win, conflicts are de-escalated constructively, and teams communicate with clarity and empathy
• Lead integration of enterprise fulfillment, picking, delivery orchestration, and marketplace capabilities into a cohesive global platform; define phased roadmaps spanning discovery, gap analysis, and platform evolution
• Serve as connective tissue between Instacart’s North America-based engineering organization and Instaleap’s Bogotá-based teams—coordinating across time zones, languages, and cultures to maintain alignment and momentum
• Ensure continuity for nearly 100 existing international retail partners during integration, enabling cross-sell opportunities and zero disruption to live operations
• Partner with engineering leadership to structure cross-team collaboration models, including tech lead identification, mentor pairing, and hands-on ramp projects across the combined organization