Senior Customer Success Manager, Workstream
Payroll
$110-140k
OTE
+ Equity
5 days a week in office
HR and payroll solutions built specifically for restaurants
Job no longer available
HR and payroll solutions built specifically for restaurants
201-500 employees
Job no longer available
$110-140k
OTE
+ Equity
5 days a week in office
201-500 employees
Company mission
To help businesses hire faster and smarter, so they can focus on supporting their team and serving their customers.
Role
Who you are
- 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
- Deep familiarity with payroll processing, labor law compliance, or benefits administration
- Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
- A proactive mindset with strong project management and organizational skills
- Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
- Must be willing to report to the office for up to 5x a week
What the job involves
- We are looking for a full-time, dedicated, and passionate Senior Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success
- You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States
- The role will report to the Head of Customer Success Management
- Build strong relationships with key stakeholders at mid-market accounts
- Onboard new customers and ensure a smooth implementation of payroll and workforce tools
- Serve as a product expert—helping customers with best practices in hiring and payroll
- Renew books of business and in cases of expansion, partner with the Growth AE
- Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
- Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
- Track and report on customer success metrics such as activation, usage, retention, and satisfaction
Our take
Recruiting new staff can be a slow andf frustrating process for HR teams, especially in industries that rely on hourly workers. Roles often need filling quickly, turnover can be high, and managers don't always have time to sit at a desk sorting through applications and emails. So, chasing candidates, scheduling interviews, and keeping people engaged can take hours each week, often delaying businesses , leaving them short-staffed when they need people most.
Workstream is a HR and hiring platform built specifically for hourly workers, with text messaging at the centre of how it works. Instead of forcing candidates to apply through long online forms or emails they may never check, Workstream allows people to apply, communicate, schedule interviews, and even complete parts of onboarding directly through their phone. And for employers, the platform automates most of the hiring process, so managers can source, screen, hire, and onboard staff with ease.
Whilst the company operates in a competitive HR software market, its carved out a strong position by focusing on deskless and hourly workers, a group often overlooked by traditional HR tools. Its growing list of customers also span quick-service restaurants, retail, logistics, and other hourly-heavy industries, and the company has attracted significant investor backing as a result. Competition may remain strong but Workstream's clear focus, steady expansion, and continued product adoption give it a strong foothold in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2022
$60m
SERIES B
Aug 2021
$48m
SERIES B
Total funding: $118m
Company benefits
- Health and wellness: We care about the physical and mental health of each of our team members. We offer every employee comprehensive medical, dental and vision plans, and access to a generous number of fully-paid counseling sessions with licensed therapists every year.
- Competitive compensation (and equity): As a company, we have ambitious goals with a high-potential financial upside—and we share that with every employee through competitive market compensation and generous stock.
- Flexible time off: We believe team members do their best work when their life feels balanced. We promote work-life harmony through flexible PTO and paid parental leave.
- Professional development: We believe in becoming 1% better each day. That’s why we offer a quarterly learning reimbursement that can be used toward continuing education, books, subscriptions and more.
Company HQ
SoMa, San Francisco, CA
Leadership
Desmond Lim
(Co-Founder & CEO)Prior to co-founding Workstream in 2017, Desmond was a Product Manager at MIT Media Lab and WeChat.
Max Wang
(Co-Founder & CTO)Previously, Max co-founded VC.CN where he served as the CTO for 5 years.
Lei Xu
(Co-Founder & CSO)Lei previously co-founded Emote where he served as the CTO for 2 years. Prior to that, he spent 3 years at Google in Revenue Acceleration and Software Engineering roles.
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