Senior Customer Success Manager, Workstream
Payroll
$110-140k
OTE
+ Equity
5 days a week in office
Hourly worker recruitment platform
Open for applications
Hourly worker recruitment platform
201-500 employees
Open for applications
$110-140k
OTE
+ Equity
5 days a week in office
201-500 employees
Company mission
To help businesses hire faster and smarter, so they can focus on supporting their team and serving their customers.
Role
Who you are
- 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
- Deep familiarity with payroll processing, labor law compliance, or benefits administration
- Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
- A proactive mindset with strong project management and organizational skills
- Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
- Must be willing to report to the office for up to 5x a week
What the job involves
- We are looking for a full-time, dedicated, and passionate Senior Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success
- You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States
- The role will report to the Head of Customer Success Management
- Build strong relationships with key stakeholders at mid-market accounts
- Onboard new customers and ensure a smooth implementation of payroll and workforce tools
- Serve as a product expert—helping customers with best practices in hiring and payroll
- Renew books of business and in cases of expansion, partner with the Growth AE
- Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
- Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
- Track and report on customer success metrics such as activation, usage, retention, and satisfaction
Our take
Recruiting new staff can be a time-consuming process for HR teams; requiring them to source, screen, and communicate with every potential candidate. Whilst the process has been made easier through online job boards, this has only led to larger pools of potential candidates, putting further pressure on the workload of recruiters.
Workstream provides an hourly worker recruitment platform, focused on automating digital communication and application management with candidates to reduce workloads for recruitment teams. The platform also allows users to post open roles to over 25,000 job boards at once, in addition to automating all paperwork workflows.
Whilst the prevalence of smart recruitment platforms will present difficult competition for Workstream, the company shows the potential to disrupt the market with its automated communication, paperwork, and mass job posting capabilities. It continues to launch new products and features - such as its multilingual and customizable AI chatbot - and has raised strong capital to support accelerated expansion and the broadening of product development.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2022
$60m
SERIES B
Aug 2021
$48m
SERIES B
Total funding: $118m
Company benefits
- Comprehensive medical, dental and vision plans
- Access to a generous number of fully-paid counseling sessions with licensed therapists every year
- Flexible PTO
- Paid parental leave
- Equity options
- Quarterly learning reimbursement that can be used toward continuing education, books, subscriptions and more
Company HQ
SoMa, San Francisco, CA
Leadership
Desmond Lim
(Co-Founder & CEO)Experience as Product Manager for WeChat. CEO and Co-founder of QuikForce from 2014 to 2016.
Max Wang
(Co-Founder & CTO)Experience as Software Engineer for Sinovation Ventures. Co-founder and CTO of VC.CN from 2011 to 2016.
Lei Xu
(Co-Founder)Worked on Revenue Acceleration and Software Engineering for Google from 2012 to 2015. Experience as Co-founder and CTO of Emote.
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