Enterprise Customer Success Manager, Aisera
$130-150k
Office located in Santa Clara, CA
AI-driven workplace automation software
Job no longer available
AI-driven workplace automation software
201-500 employees
Job no longer available
$130-150k
Office located in Santa Clara, CA
201-500 employees
Company mission
To help users with greater self-service by automating common to complex actions and tasks.
Role
Who you are
- 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting
- Thrive in a startup environment - we move quickly and wear many hats in a dynamic environment
- Must have strong analytical skills with strong business acumen
- Experience with IT, IT Automation, and Technical Support systems is a big plus
- Deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts
- Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
- Good familiarity with AI/ML and related technologies
- Experience with Java, JavaScript, Python, or other scripting / programming languages is a plus
- Bachelor’s or higher degree in computer science, engineering, or related technical field
Desirable
- Startup experience
- Enterprise SaaS experience
- Domain expertise in IT, HR or Customer Support
What the job involves
- You will partner closely with internal teams to help bridge business and technology, helping customers realize the art of the possible
- Your job is to serve as the voice of the customer and do whatever it takes to assure they achieve their desired business outcomes with high satisfaction
- Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value with increased adoption, engagement, coverage, and other KPIs
- Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence
- Stay current with the most recent changes to our product and educate customers on our offerings and updates
- Lead growth opportunities by expanding into new use cases and teams
- Identify and communicate customer’s pain points and enhancement requests to the product team
- Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Report internally and externally on customers project progress, usage, and health KPIs
- Deliver RCA communications after service outages
- Coordinate any internal or external UAT’s as required
Our take
Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.
With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.
Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development led to its acquisition by Automation Anywhere in 2025. It's hoped that this united front will result in a powerful force driving the next generation of autonomous enterprise transformation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$90m
SERIES D
Apr 2021
$40m
SERIES C
Total funding: $218.5m
Company benefits
- Stock options
- Remote work friendly
- Medical, dental, and vision plans
- $1000 as a one-time home office upgrade
- Employee and Customer referral programs to participate in the success
Company HQ
Alviso, San Jose, CA
Leadership
Abhi Maheshwari
(CEO)Previously Aisera's CFO. Before that worked as a CAO at CrowdStrike, Logitech and was a Director at PwC.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job