RMA Analyst, TalkTalk
+ Performance-related bonus opportunities
More information about location
2-3 days a week in office (Salford Quays, Manchester)
Broadband, mobile & TV provider
Be an early applicant
Broadband, mobile & TV provider
501-1000 employees
Be an early applicant
+ Performance-related bonus opportunities
More information about location
2-3 days a week in office (Salford Quays, Manchester)
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- We’re a fast-paced environment and an ever-evolving business, so if you’re an experienced Insights Analyst who’s energetic and enjoys a challenge you’ll never be bored at TalkTalk
- The ability to interpret data, linking multiple sources of data and bringing them together into a consolidated output
- Experience coding using SQL, with other languages and analytical software experience, such as PowerBI, Databricks and Azure, being an advantage
- Can identify value-creation opportunities across the organisation and clearly articulate the results of analysis into clear insight and communicate effectively with stakeholders
- Bringing creativity to the role by looking at options to generate analysis using different techniques or approaches
- Generates energy, pride and momentum across the team
- If this Insight Analyst role sounds like you, please apply and we will be in touch soon!
What the job involves
- As an Insight Analyst here at TalkTalk you’ll be a key member of the Insights team where you’ll collaborate with colleagues from across TalkTalk to shape, deliver and optimise our strategy and performance by delivering data-driven actionable analysis
- The Insight team are responsible for providing value-added insight and analytics to the business, whilst this Insights Analyst role provides insight on a variety of key business metrics - base management, churn management, upsell opportunity, operational analysis, etc
- In this role, you’ll be tasked with providing insight that uncovers issues and opportunities across the consumer base which will drive business value and/or customer experience improvement
- You’ll have the opportunity to work on multi-million-pound projects with clear role accountability and the opportunity to develop yourself and your career further
- You’ll conduct user requirement analyses and establish best approach, whilst problem-solving and brain-storming core issues
- With the support of your manager and colleagues, you’ll drive your own development
- You’ll read and prepare data for analysis, ahead of delivering data insights that provide actionable outputs
- Collaborating with colleagues at all levels, including senior stakeholders, you’ll support the delivery of Insight & Analytics team objectives and projects
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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