RMA Analyst, TalkTalk
+ Performance-related bonus opportunities
More information about location
2-3 days a week in office (Salford Quays, Manchester)
Broadband, mobile & TV provider
Job no longer available
Broadband, mobile & TV provider
1001+ employees
Job no longer available
+ Performance-related bonus opportunities
More information about location
2-3 days a week in office (Salford Quays, Manchester)
1001+ employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
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Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
5% employee growth in 12 months
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. It leveraged the market-leading technologies of DZS (including DZS CloudCheck and Expresse Cloud EDGE) towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Since then, the company has had a rocky time, which has resulted in a major break-up and sale process. That said, its consumer division (which retains the TalkTalk name) remains optimistic for the future, undergoing a brand refresh in 2025 that comes alongside the redesigning of customer-facing platforms and a new marketing campaign.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Company pension scheme
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- Private medical insurance
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.