Product Analyst, Strava
Community Management
3+ days a week in office
Social network for tracking run and cycle routes
Job no longer available
Social network for tracking run and cycle routes
501-1000 employees
Job no longer available
3+ days a week in office
501-1000 employees
Company mission
To create the most committed, close, and engaged athlete community on the internet.
Role
Who you are
- You have 2+ years of experience in analytics, data science, or other quantitative domains, preferably in consumer-facing tech and/or a customer support environment
- You are a clear communicator with an orientation towards impact, and you are comfortable working both multi-functionally and independently
- You have a deep understanding of data pipeline concepts (e.g. ETL, scripting common analysis workflows)
- You are highly proficient with SQL and have experience with Business Intelligence tools (e.g. Tableau)
- You have hands-on experience working with statistical programming languages (e.g. R, Python) for data wrangling and modeling
- You are comfortable managing concurrent projects and meeting goals, even in the context of competing deadlines or priorities
What the job involves
- We are looking for an experienced analyst in a full-time role to help define the strategic future of the Community Management team and use the team’s robust data to inform broader product strategy across all of Strava
- You will partner with a team of customer support representatives to accelerate learning, make data-informed decisions, and drive data-inspired solutions to meet user needs
- This role reports to an Analytics Manager and collaborates tightly with cross-functional stakeholders throughout the company
- Be the voice of the athlete through the lens of Community Management data, detecting trends in support channels such as forums and help requests and connecting those trends with product changes and business outcomes
- Identify levers in our athlete feedback that will help us understand how to move key engagement and revenue metrics and identify other future strategic opportunities
- Own critical reporting and exploratory dashboards and build the “source of truth” for various internal consumers, including the entire company and the senior leadership team
- Support the optimization of our support ticket pipeline by both recommending proactive data tagging practices for tracking key trends and sizing opportunities to help prioritize the team’s resources
- Collaborate with the rest of the data organization at Strava (Machine Learning, Data Platform, etc) to collectively improve our technological craftsmanship
Our take
Strava has created an online network where runners, swimmers and cyclists can record fitness activities, and compare and compete with their community. It offers both a free and premium subscription service with added features. The company also partners with local councils and urban planners who purchase valuable journey data from Strava which can be used to map out cities and develop safer cycle paths.
The platform helps members discover and plan workouts, as well as offering a leaderboard which is updated using GPS as users compete for the top spot on particular fitness segments.
With over 125 million athletes and growing, Strava released several new product rollouts in 2024, including an AI-enabled leaderboard. A partnership with the wearable fitness tracker Oura will mean Strava software is available on wearables, taking Strava into fresh competition with the likes of Peloton and Apple.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2020
$110m
SERIES F
Oct 2014
$18m
LATE VC
Total funding: $151.4m
Company benefits
- Competitive base salary & stock options
- 100% company paid benefits for employees and families
- Flexible paid time off
- $2,000 annual professional development stipend
- Paid time off for volunteering
- 401(k) plan - with company matching
- $1000 annual gear stipend
- $500 annual gym or coaching reimbursement
- On-site fitness rooms with showers, lockers, and towel service
- Weekly team workouts – including remote employees
- Safe and secure bike storage on-site
- Weekly all hands meetings
- Employee resource groups
- Anti-racism nonprofit company matching program
- Free lunch on Wednesdays on-site
- Regular team happy hours
- Team offsites and company retreats
- Cell phone reimbursement
- Generous industry discounts on gear and activities
- Race entries to events we sponsor
- Snacks and stocked kitchens on-site
- Strava gear
Company values
- Antiracism
- Authenticity
- Balance
- Craftsmanship
- Camaraderie
- Commitment
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Mark Gainey
(Chairman)Having studied at Harvard, Mark started their career as a TA Associates Associate before co-founding Kana Communications and several Board Membership roles. They co-founded Strava in 2007, serving since as Chairman.
Michael Horvath
(CEO & Board Member)Michael co-founded Kana with Mark before working as an Economics Professor at Stanford and Dartmouth. They worked for 4 years as CFO of GlycoFi before co-founding Strava, serving initially as CEO and since 2017 as a Board Member.
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