IT Support Assistant Alternance, Foodles

• We are looking for an enthusiastic and motivated individual to join us as an IT Support Alternant
• Background & Education: Currently enrolled in a relevant degree program (e.g., IT, Computer Science, Systems Administration) as part of an apprenticeship (alternance) program
• A strong interest in IT support, systems administration, and process optimization
• Technical Skills: Basic knowledge of operating systems (macOS is a plus!) and familiarity with troubleshooting common issues
• A foundational understanding of networking concepts (e.g., routers, switches, Wi-Fi) and an eagerness to learn about our Meraki stack
• Familiarity with Google Workspace and identity management tools (experience with SAML SSO or similar tools is a bonus)
• Strong problem-solving mindset with a proactive attitude and a desire to help others
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
• Organized and detail-oriented, capable of juggling multiple tasks and priorities effectively
• A team player who is eager to contribute to the success of the tech department

Desirable

• As part of the IT Support team, your mission is to ensure that all employees at Foodles have the tools and support they need to perform at their best. You will play a vital role in maintaining our IT systems, enabling a seamless and efficient working environment, and contributing to the overall success of our operations
• The IT Support team is the first point of contact for technical issues, responsible for troubleshooting problems, managing hardware and software configurations, and supporting the onboarding of new employees
• Your work ensures our team can focus on what they do best—bringing delicious and innovative solutions to workplaces across Europe
• At Foodles, you will join a tech-driven and innovative environment that values efficiency and user satisfaction
• We are a Mac-only company, leveraging the power of JAMF to efficiently manage and secure our fleet of devices
• Our organization operates on Google Workspace, complemented by Youzer for access management and asset tracking
• You'll support our teams across Paris, Lyon, Marseille, Bordeaux, and London, ensuring smooth IT operations in all locations
• We rely on a Meraki stack for robust and secure networking across all our offices
• You will be an integral part of the tech department, collaborating closely with developers, hardware engineers, and data experts to support our growth and innovation
• Act as the first line of support for employees, troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations
• Maintain and manage our hardware inventory, including laptops and other devices
• Oversee onboarding/offboarding tasks such as system setup and resets, coordinate repairs or replacements with our partners, and ensure all equipment is tracked and accounted for
• Deploy and manage our identity provider across all tools, configuring SAML SSO when possible. Handle account creation, access rights, and issue resolution to ensure secure and seamless access to systems like Google Workspace and internal tools
• Support the setup and configuration of our Meraki network stack for new sites, assist with installations, and resolve connectivity or performance issues. Collaborate with the team to enhance network reliability and security
• Support new hires by setting up their IT environment, providing training on tools and policies, and ensuring a smooth transition into their roles
• Identify opportunities to improve and automate IT processes, enhancing efficiency and minimizing downtime
• Develop, maintain, and update IT documentation, including guides, procedures, and troubleshooting resources, to ensure consistent support across the organization

• First call with the CTO
• Technical interview with the IT team
• Reference call