Customer Success Manager, Netomi
Customer service automation
Open for applications
Customer service automation
101-200 employees
Open for applications
101-200 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
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Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Enterprise use of AI has risen exponentially in recent years. Netomi provides companies with a convenient, intelligent, and cost effective way to use this technology to facilitate the best customer interactions on email, chat, and mobile. Its intelligent, conversational AI system allows businesses to activate, manage, and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Educational / professional development opportunities
- Flexible work environments
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company values
- We love what we do - Genuinely. We take ownership. We lead. We obsess over our clients. We push ourselves and our team because we can always do better
- Empathy drives us - We’re people-oriented. We do everything to create a positive impact for our customers, their customers and our colleagues
- We’re comfortable being uncomfortable - We’re pushing boundaries. We’re tackling old business issues with rapidly-evolving technology. It’s uncharted territory, and we love that
- Grit is our watchword - Startup life isn’t always easy. We persevere, creatively problem solve and grow from adversity because we believe wholeheartedly in the work that we are doing
- We lead by example - We walk the talk of servant leadership to make Netomi an empowering place to work every day through our actions
- We’re inclusive - We believe diversity is critical to our success and inclusion is a core part of our company culture. We value and celebrate the differences that make us unique
Funding (last 2 of 4 rounds)
Nov 2021
$30m
SERIES B
Mar 2019
$10m
SERIES A
Total funding: $47.3m
This company has top investors
Leadership
Puneet Mehta
(CEO)Previously Senior VP of Engineering and Data Science at Citi for 1 year, Software Engineer & Scientist at IBM TJ Watson Center also for 1 year and Vice President of Engineering at JPMorgan Chase for 3 years.
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Jobs (2)
Product
Sales & Account Management