Senior Customer Success Manager, Appinio
More information about location
Real-time market research
Job no longer available
Real-time market research
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To spread the power of consumer opinions.
Role
Who you are
- You have several years of experience leading and executing quantitative market research
- You have a proven track record managing and growing large insights accounts
- You're comfortable playing a lead role in key strategic business planning discussions
- You're motivated to manage account financials and deliver revenue and margin growth
- You want to be part of a fun, passionate and caring team and are excited to build something new
- You are based in the US
What the job involves
- As we continue to grow, we are seeking a talented (Senior) Customer Success Manager (m/f/d) based in the United States to join our team
- As a (Senior) Customer Success Manager, your role will be pivotal in establishing and nurturing robust client relationships, encouraging utilization of Appinio's platform and expert research guidance, and maximizing customer value
- You'll have the opportunity to take ownership of our most important accounts, while also working with additional clients to contribute to our US business's rapid growth
- You'll closely work with our Sales, Product, and Operations teams in the US, as well as our Global Customer Success team, to harmonize strategies and ensure a seamless customer journey
- This position offers an exciting opportunity to be part of a dynamic and innovative team in a growing market
- Serve as the primary point of contact for key US accounts
- Build and maintain strong relationships with key stakeholders within the clients' organizations
- Understand the clients' business goals and objectives and work to align our services with them
- Proactively identify opportunities for account expansion and value-add services
- Monitor customer health, usage patterns, and satisfaction levels
- Collaborate with the Product team to provide customer feedback and help shape product enhancements
Our take
Businesses across industries are adopting more customer-centric operations, which means that they need to know what consumers want. Appinio is a DIY survey platform that can be used to generate representative results for individual target groups, collecting thousands of opinions globally from specific consumer groups to validate decisions and ideas in minutes.
Appinio was founded in 2014 to combat slow, expensive, and complex traditional market research methods. Its all-in-one platform allows users to design surveys, analyse and export results, create customised reports, and share insights. According to the company, its gamified approach results in highly engaged respondents which yields better data quality than alternatives.
Appinio serves a wide portfolio of companies in sectors such as food, education, and automotive, with notable clients including Netflix and Samsung. It boasts an impressively high net promoter score which, as a measure of customer loyalty and satisfaction, bodes very well for its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people at Appinio are so supportive and positive. It doesn't matter from which department, everyone has a great energy. "
Funding (last 2 of 3 rounds)
Oct 2018
$1.7m
SEED
May 2016
$1.1m
CONVERTIBLE
Total funding: $3.3m
Company benefits
- Flexibility: Without a hard cap on the number of vacation days, we want to maximise the quality of life of everyone at Appinio by giving them the flexibility to find the right work-play balance
- Work from anywhere: Do your work from anywhere you can think of - whether in the office, at home, the beach, a hut in the mountains...
- (Virtual) Team Events: We love spending time together. Regular lunch breaks with special guest speakers or thirsty Thursdays - we always come up with new ideas
- Urban Sports Club: At Appinio, we're a sporty bunch. We support Urban Sports Club memberships where accessible so that you can get your body moving however you feel like
- Travel: For those commuting to our offices, we provide a monthly travel budget for your commute from a variety of providers ensuring CO2-neutral transportation
Company values
- Be positive: Good vibes only. We are known for our positive can-do attitude, our compassion and ego-less behavior. We value everyone for their individual strengths and treat everyone with respect at all times
- Own your results: At Appinio we are all entrepreneurs and take responsibility for the success of our mission. We are courageous, proactively seek ownership and constantly drive the company forward. We never say "that's not my job"
- Think 10x: We work at Appinio to leave a mark. We are passionate about our work, constantly challenge the status quo and never settle for mediocre. We embrace the future change that we create
- Show that you care: We genuinely care for our team, our clients and always seek what is best for Appinio. Beyond that, we care for our people and are aware of environmental and societal challenges. For us, entrepreneurial success and social responsibility can go hand in hand
Company HQ
Altstadt, Hamburg, Germany
Articles
Leadership
Jonathan Kurfess
(Co-Founder & Chairman)Attained a Bachelor's in Business, Management and Marketing before going on to found Appinio in 2014.
Max Honig
(Co-Founder & CEO)Previously worked at Amazon as a Transportation Development Analyst. They then moved on to become an Operations Manager at Rocket Internet before co-founding Appinio in 2015.
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