Technical Account Manager, Rossum
+ Employee Stock Option Plan
Automated document communication platform
Be an early applicant
Automated document communication platform
101-200 employees
Be an early applicant
+ Employee Stock Option Plan
101-200 employees
Company mission
To enable one person to effortlessly process one million transactions from start to finish, in a year.
Role
Who you are
- To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning
- For this role we're looking for great communicators with a knack for technical solutioning. You will fit right in if you:
- Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points
- Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there
- Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective
- Enjoy project management and have the ability to coordinate projects with multiple stakeholders
- Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations
- Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows
- Are honest and base your opinions on data, but don’t cling to it in the face of good arguments
- Have strong problem-solving skills with a hands-on technical background
- Have experience with other SaaS products, including API, integration, configuration, and customization
What the job involves
- As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows
- You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way
- Be customers' main technical contact throughout their contract
- Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup
- Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side
- Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views
- Senior TAMs should be able to do at least basic scripting in Python
Our take
Every day, companies must scrape information from documents and communicate it with their teams and clients, ranging from physical paperwork to digital spreadsheets and PDFs. Whilst necessary, this process is highly repetitive and time-consuming, and these laborious workflows make document communication prone to human error.
Rossum provides an automated document communication platform, leveraging AI to capture data from any physical or digital document format and automate the communication of said data to relevant parties. The company applies its technology to automate repetitive manual processes within invoicing, logistics, shared services, and other enterprise workflows, ultimately helping to improve communication accuracy whilst saving companies valuable time and resources.
While AI-driven data capture from documents sis common, Rossum stands out by also automating the communication of captured data to relevant recipients. This approach enables the company to prevent the manual processing of up to 90% of the document communication process, streamlining workflows and increasing efficiency.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES A
Nov 2019
$4.5m
SEED
Total funding: $105.6m
Company values
- Strong opinions, weakly held: We encourage strong opinions and support health debate. As we work to discover the truth, we're willing to change an opinion when presented with data. Changing your mind in front of data-driven evidence is not weak. It shows that you're prepared to listen and learn
- We work smart & learn fast: We're honest and transparent about what we know and don't know. We believe an open, agile mind is the best recipe for success and fulfilment. Failure is not bad. It's an opportunity to learn/ With experimentation accelerating our progress. All that we learn, we share across teams/ With results, measured, not hours
- Differences make us strong: We trust people and rely on them. Respecting our many differences. Our team members are empowered and given autonomy to act and to ask. While we're all equal, diversity is a sterntgh that we value. That gives us power. That makes us Rossum.
Company HQ
Holborn, London, UK
Articles
Leadership
Tomas Gogar
(Co-Founder & CEO)Previously co-founded Chronicles where they served as a Product Developer. Prior to that, they were a Software Engineer at Enesa.
Petr Baudis
(Co-Founder, CTO & Chief AI Architect)Previously founded Ailao. Prior to that, they were an Independent Consultant at Sirius Labs, a Computer Go Researcher and Network Administrator at the Faculty of Maths and Physics at Charles University, and a Git Developer at Novell.
Tomas Tunys
(Co-Founder & CSO)They have served as a Lecturer in ACM Advanced Algorithmic and Programming at the Czech Technical University of Prague since 2013.
Share this job
View 3 more jobs at Rossum