Technical Account Manager, Rossum

Salary not provided

80/20 split between base salary and variable compensation based on customer retention and usage + Employee Stock Option Plan

SQL

AWS

JavaScript

Python

Tableau

Git

Junior and Mid level

Remote in Spain

Automated document communication platform

Open for applications

Automated document communication platform

101-200 employees

B2BEnterpriseCommunicationMachine LearningSaaSAutomation

Open for applications

Salary not provided

80/20 split between base salary and variable compensation based on customer retention and usage + Employee Stock Option Plan

SQL

AWS

JavaScript

Python

Tableau

Git

Junior and Mid level

Remote in Spain

101-200 employees

B2BEnterpriseCommunicationMachine LearningSaaSAutomation

Company mission

To enable one person to effortlessly process one million transactions from start to finish, in a year.

Job

Company

Role

Who you are

To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning
Experience with other SaaS products and programming languages like Python and JavaScript are valued, but not mandatory
For this role we're looking for great communicators with a knack for technical solutioning. You will fit right in if you:
Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points
Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there
Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective
Enjoy project management and have the ability to coordinate projects with multiple stakeholders
Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations
Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows
Are honest and base your opinions on data, but don’t cling to it in the face of good arguments
Have strong problem-solving skills with a hands-on technical background
Have experience with other SaaS products, including API, integration, configuration, and customization
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau

What the job involves

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows
You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way
Be customers' main technical contact throughout their contract
Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views
TAMs should be able to do at least basic scripting in Python
Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience. To do so, you'll have many power tools at your disposal. One such tool is the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured

Our take

Every day, companies must scrape information from documents and communicate it with their teams and clients, ranging from physical paperwork to digital spreadsheets and PDFs. Whilst necessary, this process is highly repetitive and time-consuming, and these laborious workflows make document communication prone to human error.

Rossum provides an automated document communication platform, leveraging AI to capture data from any physical or digital document format and automate the communication of said data to relevant parties. The company applies its technology to automate repetitive manual processes within invoicing, logistics, shared services, and other enterprise workflows, ultimately helping to improve communication accuracy whilst saving companies valuable time and resources.

While AI-driven data capture from documents sis common, Rossum stands out by also automating the communication of captured data to relevant recipients. This approach enables the company to prevent the manual processing of up to 90% of the document communication process, streamlining workflows and increasing efficiency.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-24% employee growth in 12 months

Glassdoor (3)

Company

Funding (last 2 of 5 rounds)

Oct 2021

$100m

SERIES A

Nov 2019

$4.5m

SEED

Total funding: $105.6m

Company HQ

Holborn, London, UK

Leadership

Tomas Gogar

(Co-Founder & CEO)

Previously co-founded Chronicles where they served as a Product Developer. Prior to that, they were a Software Engineer at Enesa.

Petr Baudis

(Co-Founder, CTO & Chief AI Architect)

Previously founded Ailao. Prior to that, they were an Independent Consultant at Sirius Labs, a Computer Go Researcher and Network Administrator at the Faculty of Maths and Physics at Charles University, and a Git Developer at Novell.

Tomas Tunys

(Co-Founder & CSO)

They have served as a Lecturer in ACM Advanced Algorithmic and Programming at the Czech Technical University of Prague since 2013.

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