Receptionist/Administrator, NEC Software Solutions
Specialist software & outsourcing services
Open for applications
Specialist software & outsourcing services
1001+ employees
Open for applications
1001+ employees
Company mission
To build software and services that help keep people safer, healthier and better connected worldwide.
Role
Who you are
- Excellent customer/client service skills, including excellent verbal and written communication, are required for this role
- Experience in a front of house reception role within a formal environment, working effectively as part of a team to deliver a high-quality public-facing service
- Experience of working in a legal environment (desirable)
- Experience of working with a legal case management software application (desirable)
- A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision in their case (desirable)
- Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable)
- Experience in using ICT applications, including Microsoft Word and Excel (essential) and Google Sheets and Gmail (desirable)
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required
- All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required
What the job involves
- This role plays a key part in delivering excellent customer service across London Tribunals
- You will form an important part of a small team and be the initial point of contact for the public attending appeal hearings
- In this role you will provide a high quality service to independent adjudicators, colleagues across administrative and processing teams as well as the public attending the hearing centre
- You will work within a set of mature business processes and procedures, administering tasks to support the overall service on a daily basis
- You will undertake key tasks which underpin the appeal hearing process and must be performed in an efficient manner and to a high standard
- You will cultivate a welcoming environment, creating a positive and professional experience for everyone using and working at London Tribunals
- Using judgement, intellectual ability and initiative, complete tasks and undertake instructions from the NPS Client Services Manager and adjudicators, in line with established policies and procedures
- Actively contribute in the delivery of a comprehensive support service within London Tribunals
- Complete tasks within the reception assistants’ area of work and, concentrating on the busiest areas in a fast-paced work environment, play a full part in contributing to the output of the team
- Deal with a wide range of personal, written and telephone enquiries to the service, and queries from adjudicators
- Identify case management issues and enquiries which require the attention of London Tribunals’ management team and tribunal assistants, undertake preliminary enquiries and refer on where necessary
- Working hours are 37.5 per week, covering Monday - Friday 09:00 - 17:30
Application process
- For full consideration, please submit a CV and covering letter that provides examples of how you meet the person specification for this role and include your salary requirements
Salary benchmarks
Our take
NEC Software Solutions is a branch under the NEC Corporation umbrella, that delivers software and services to support public health, safety and connection. The company’s customer base is rooted in national governments and international health bodies, spanning police forces, emergency services, local authorities and housing providers.
Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support. It has made numerous strategic partnerships and acquired Vantage Health, Cadcorp and Pro-Mapp to bolster its capablities.
In 2022, NEC Software Solutions was ordered by the CMA (Competitions and Markets Authority) to sell parts of its acquisition of Capita Secure Solutions, after an investigation revealed emergency services could end up paying more for crucial software. However, this stands as a mere bump in the road against the company's broad success, where it remains a leader in public sector software and services on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Medical Healthcare
- Pension Scheme
- Life Assurance
- 25 Days Holiday
- Wellness
- Retail & Lifestyle Discounts
- Flexible Working
- Continued Learning
- CycleScheme
Company HQ
Hemel Hempstead Industrial Estate, London, UK
Leadership
Tina Whitley
(CEO)Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.
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