Contact Center Ride Success Agent, Ride Health

Salary not provided

$16 - $18 per hour

Entry and Junior level

Remote in US

More information about location

Transportation platform for healthcare patients

Open for applications

Transportation platform for healthcare patients

21-100 employees

HealthcareB2CRetailB2BEnterpriseTransportRidesharing

Open for applications

Salary not provided

$16 - $18 per hour

Entry and Junior level

Remote in US

More information about location

21-100 employees

HealthcareB2CRetailB2BEnterpriseTransportRidesharing

Company mission

To ensure every patient, everywhere, has access to the care and resources they need to ensure good health.

Job

Company

Role

Who you are

High School Diploma, or equivalent
Contact center, call center, or tech support experience required
Fluency with standard business tools, like Microsoft Office, Google Apps, and software-based telephone systems
Attention to detail
Excellent written and spoken communication skills
Creativity and ability to think outside the box
Willingness and ability to work on and support a remote team environment
A sense of humor and positive attitude
Success in this position will require exceptional communication skills, creative problem solving and a commitment to meeting our quality standards and adherence to service level commitments

What the job involves

Our Ride Success Agents handle all inbound calls from passengers, transportation providers, clients and may also assist with:
Scheduling transportation needs for passengers and managed clients
Transportation provider assistance calls
Outbound calls to passengers, managed client contacts, attending facilities
Chat monitoring and response
Ticket monitoring and response
Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests
This is a full time position that may include weekend and evening hours, depending on the shift
Willingness to work a full-time shift within the Eastern Time Zone
Communicate with Transportation Providers to schedule and recover rides with unique needs
Communicate with passengers and managed clients to schedule trips
Monitor internal communications channels to identify and assist with escalated service opportunities
Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities
Shifts available:
Wed - Sun: 8:00am - 4:30pm EST
Mon - Fri : 8:00am - 4:30pm EST
Mon - Fri: 9:00am - 5:30pm EST
Mon - Fri: 1:30pm - 10:00pm EST
All shifts are subject to change based on business needs

Our take

An impressive amount (at least USD $6 billion) is being spent every year on non-emergency medical transportation (NEMT). However, despite the volume of cash, 4 million patients miss their appointments every year due to transportation failures, resulting in billions in lost provider revenue.

Ride Health is addressing this market by fundamentally transforming NEMT from an analogue, disorganised process to its offering of a technology platform that manages end-to-end NEMT, from automated ride-scheduling to passenger performance-ratings.

Crucially, the platform complements rather than competes with major ride-sharing platforms’ entrance into the market. For example, Lyft now allow patient bookings where providers foot the bill. Instead, Ride Health offers a suite of NEMT options, including both Lyft and its largest segment: ‘mom-and-pop’ organizations who use Ride Health to access new clients.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

12% employee growth in 12 months

Glassdoor (3)

Company

Funding (2 rounds)

Jun 2021

$5m

EARLY VC

Jan 2020

$6.2m

SERIES A

Total funding: $11.2m

Company benefits

Stock options / equity ownership
Medical, dental and vision insurance
401k retirement savings plan
Life insurance, short and long term disability
Commuter benefits
Flexible vacation and WFH policy

Company HQ

Midtown Manhattan, New York, NY

Articles

Decreasing the cost of health care, one ride at a time

Medical transportation startup Ride Health snags $10M in funding

Ride Health Raises $10M in Funding

Leadership

Imran Cronk

(CSO)

Graduated from University of Pennsylvania with a degree in Health & Societies before going onto work in the field of health operations as a Researcher at Wharton School.

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