Strategic Customer Success Manager, Sprig
$160-180k
OTE
+ Equity
3+ days a week in office
User research and real-time analytics platform
Open for applications
User research and real-time analytics platform
21-100 employees
Open for applications
$160-180k
OTE
+ Equity
3+ days a week in office
21-100 employees
Company mission
To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.
Role
Who you are
- 7+ years of strategic customer success or analytics practice with Fortune 500 client facing experience preferred
- Proven experience managing a strategic portfolio of clients
- Strong project management or organizational skills and an ability to multitask without difficulty
- Growth Strategies: Success in identifying opportunities for upselling, cross-selling, and expanding customer accounts
- A Storyteller: Excellent verbal and written communication skills with proven ability presenting to various stakeholders
- Technical aptitude and/or sales background
- The ability to travel 25% of the time
What the job involves
- Join Sprig as a Strategic Customer Success Manager where you’ll have the chance to work with product teams at leading tech companies
- You will collaborate closely with our customers to understand their needs, provide guidance, and ensure they achieve their business objectives
- By leveraging our products, you will generate value that positively impacts their business challenges
- In this role, you will be responsible for managing the end-to-end customer experience, from onboarding through engagement, for a small number of large customers
- This role involves acting as a trusted advisor, providing expert guidance, and developing scalable strategies to drive best in class NRR across our customer base
- In joining the Sprig CS team, you have the chance to help inform our product which in turn is helping other product teams have an impact on their products!
- Strategic success management focused on delivering value through daily interactions with high value customers, including account and success planning
- Implement a client-focused strategy to build trusted advisor relationships with multi-departmental teams within enterprise clients by consistently delivering measurable value
- Leverage data analytics to uncover usage trends, pinpoint upsell opportunities, and identify areas where customers may require extra support, fueling upsells and cross-sells
- Cultivate relationships with executives to ensure alignment of our solutions with their strategic objectives and drive advocacy within their organizations
- Manage the onboarding process to ensure a seamless transition to the platform, delivering essential training and resources to help customers achieve early success
Our take
Designed to make product research and analyzing qualitative data faster and more thorough, Sprig (formerly UserLeap) is an AI-powered technology platform. Its tools are trusted by teams of 1 to 10,000, included a whole host of innovative companies, including Square, Dropbox and Adobe.
The company was conceived after a product manager noticed how difficult it was to obtain rich customer insights at a quick enough pace to help influence product development. What makes Sprig unique is that its research is continuous and in-the-moment, meaning product managers can see their customer insights at all times. Users can deploy a range of their ‘micro surveys' to better understand their clients and access powerful AI analysis for video interviews.
Sprig has backing from top investors like az16 and Accel, and is using its 2022 funding to expand the service line, accelerate the roadmap and invest in more integrations and partnerships. This puts the company on track to continue its upwards trajectory, especially as it saw a revenue growth of 300% in 2022 alone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$38m
SERIES B
Dec 2020
$16m
SERIES A
Total funding: $58m
Company benefits
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- Additional Wellbeing Benefits
- Generous Paid Time Off
- Paid Parental Leave
- Hardware & Software
- Work from Home Equipment Stipend
- Professional Development Stipend
- Flexible Work Options
- Access to Sprig Offices
- Company Events
Company values
- End with simplicity - From idea to implementation, our development process can sometimes involve a lot of complexity but when it comes time to share our product with our customers the end result has to be simple.
- Never settle - It's no secret that growing a successful business can be challenging. The temptation to accept just the slightest bit less than the best can be strong - but we never settle, even if it means passing on an okay opportunity now in favor of a great opportunity later.
- Quickly iterate - We don't settle, but we do act with urgency. We have a data-driven approach to decision making where risk taking is encouraged as long as we can prove or disprove it, learn from it, and quickly apply those learnings to the next iteration.
- Be empathetic - User research and insights are the core of our business. We focus on having a deep understanding of our clients and each other - it's never about proving a point or being "right." (By the way - we're "right" a lot but we're also wrong sometimes, and that's definitely okay).
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Ryan Glasgow
(CEO)Ryan has deep experience scaling companies from early stage to successful exit having been a team member at Weebly (acquired by Square) and Vurb (acquired by Snapchat).
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