Strategic Customer Success Manager, Sprig
$160-180k
OTE
+ Equity
3+ days a week in office
User research and real-time analytics platform
Open for applications
User research and real-time analytics platform
21-100 employees
Open for applications
$160-180k
OTE
+ Equity
3+ days a week in office
21-100 employees
Company mission
To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.
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Company mission
To help product managers, user researchers, and growth marketers uncover customer insights in real time so they can make informed product decisions, faster.
Our take
Designed to make product research and analyzing qualitative data faster and more thorough, Sprig (formerly UserLeap) is an AI-powered technology platform. Its tools are trusted by teams of 1 to 10,000, included a whole host of innovative companies, including Square, Dropbox and Adobe.
The company was conceived after a product manager noticed how difficult it was to obtain rich customer insights at a quick enough pace to help influence product development. What makes Sprig unique is that its research is continuous and in-the-moment, meaning product managers can see their customer insights at all times. Users can deploy a range of their ‘micro surveys' to better understand their clients and access powerful AI analysis for video interviews.
Sprig has backing from top investors like az16 and Accel, and is using its 2022 funding to expand the service line, accelerate the roadmap and invest in more integrations and partnerships. This puts the company on track to continue its upwards trajectory, especially as it saw a revenue growth of 300% in 2022 alone.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Medical, Dental, and Vision Benefits
- Company Events
- Flexible Work Options
- Generous Paid Time Off
- Additional Wellbeing Benefits
- 401K Program
- Professional Development Stipend
- Access to Sprig Offices
- Competitive Salary
- Paid Parental Leave
- Work from Home Equipment Stipend
- Competitive Employee Equity
- Hardware & Software
Company values
- End with simplicity - From idea to implementation, our development process can sometimes involve a lot of complexity but when it comes time to share our product with our customers the end result has to be simple.
- Never settle - It's no secret that growing a successful business can be challenging. The temptation to accept just the slightest bit less than the best can be strong - but we never settle, even if it means passing on an okay opportunity now in favor of a great opportunity later.
- Quickly iterate - We don't settle, but we do act with urgency. We have a data-driven approach to decision making where risk taking is encouraged as long as we can prove or disprove it, learn from it, and quickly apply those learnings to the next iteration.
- Be empathetic - User research and insights are the core of our business. We focus on having a deep understanding of our clients and each other - it's never about proving a point or being "right." (By the way - we're "right" a lot but we're also wrong sometimes, and that's definitely okay).
Funding (last 2 of 3 rounds)
Jun 2021
$38m
SERIES B
Dec 2020
$16m
SERIES A
Total funding: $58m
This company has top investors
Leadership
Ryan Glasgow
(CEO)Ryan has deep experience scaling companies from early stage to successful exit having been a team member at Weebly (acquired by Square) and Vurb (acquired by Snapchat).
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