Senior Software Engineer, PolyAI
+ Employee share options plan
AI-based customer service voice assistants
Job no longer available
AI-based customer service voice assistants
201-500 employees
Job no longer available
+ Employee share options plan
201-500 employees
Company mission
To develop voice assistants that strive to understand everybody, no matter who they are or how they speak.
Role
Who you are
- BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience
- 3-4+ year(s) of commercial software development experience
- Experience with algorithms, data structures, complexity analysis, and software design
- Experience with one or more programming languages such as Python or Golang
- Proficiency in verbal and written English communication
- Experience with one or more cloud services: AWS, GCP, Azure
- Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing
Desirable
- MS degree, or further education in Computer Science or a related field
- Experience with Docker / Kubernetes
- Experience with AWS compute platforms including EKS and ECS
- Experience with data technologies such as SQL, Redis, and DynamoDB
- Experience with streaming and VOIP technologies like SIP and WebRTC
- Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations
What the job involves
- We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service
- As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform's reliability, scalability and performance across multiple regions, as well as developing new features and integrations
- If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard!
- You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products
- You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable
- In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better
- You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews
Application process
- An initial phone call (30 minutes) with the hiring manager
- A take-home coding problem
- Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design
- A 30 minute behavioral interview with our Management Team
Salary benchmarks
Our take
AI-driven customer service has spread quickly in recent years, but tends to involve rather limited automated voice and chatbots. PolyAI builds and deploys voice assistants for automating customer services, which sound like real humans.
This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention. PolyAI stands out against rivals as its voice assistant can go live more quickly, in more languages, and it charges on a per-minute basis.
PolyAI clients include FedEx, PG&E, Caesars, Marriott and Unicredit. Available in the US and the UK, the company has made significant strides in its expansion efforts in both regions. It has also raised considerable funding towards further growth in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- π‘ Flexible working from home policy
- 𧑠Enhanced parental leave
- π Learning and development annual allowance for books, training courses and conferences
- π©βπ» WFH allowance when you join!
- π§ββοΈ Discounts on gym memberships and relaxation app
- π Regular team socials, company parties, monthly Poly-Seminars
- π²Access to the company's 401(k) plan
- π 25 days holiday, plus bank holidays (5 days carryover each year)
- π Generous remote working policy
- π° Company pension scheme with the Peopleβs Pension
- π² Bike2work scheme
- π₯ Private healthcare for you and your family members from your first day
- π Full access to Big White Wall and to a range of mental health programs through Vitality's Mental Health Panel
- π¦· Private dental cover for you and your family members from your first day
- π Healthy snacks and a fully stocked fridge with a selection of snacks and drinks
Company HQ
Waterloo, London, UK
Leadership
Nikola MrkΕ‘iΔ
(Co-Founder & CEO)Previously a machine learning consultant at Apple and holds a PhD in Machine Learning from Cambridge.
Eddy Su
(Co-Founder)Worked as a research intern at Facebook after completing his PhD in Information Engineering at Cambridge.
Shawn Wen
(Co-Founder & CTO)Holds a PhD from the Dialogue Systems group at Cambridge and worked as a research consultant at IPSoft Amelia team, and a research intern at Google Brain.
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