Business Development Representative, Kustomer
SaaS Platform / CRM that delivers personalized, effortless customer service
Job no longer available
SaaS Platform / CRM that delivers personalized, effortless customer service
201-500 employees
Job no longer available
201-500 employees
Company mission
Kustomer is on a mission to perfect the customer experience.
Role
Who you are
- 2 years of experience, previous work with SaaS Sales preferred
- You are able to quickly engage potential customers over email, phone, and in person
- You’re clear, concise, and accurate in your communications, both written and verbally
- You learn quickly and you’re excited by new technologies, quickly mapping them to business processes
- You possess grit and don’t shy away from rejection
- You’re hungry to progress your career and make money
- You know how to effectively manage your time to complete objectives
- You have experience being accountable to metrics, often exceeding them
- You thrive in a high energy team environment
What the job involves
- As a Business Development Representative (BDR), you will support the Kustomer sales effort in multiple functions while developing your skills for the Account Executive role
- Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation, leading qualification phone meetings, and facilitating the closing of deals by leveraging the Kustomer knowledge base
- You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social
- You will work closely with the sales and marketing teams, corresponding with customers and driving Kustomer’s message to the market
- Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
- Identifying target customers for Kustomer through email, phone, and social channels
- Maintaining active engagement with leads through informed, creative follow-ups
- Researching and developing prospective accounts
- Working closely with account executives to identify qualified accounts and define strategies for outreach
- Partnering with marketing to deliver proper messaging and identify the best target market segments
- Achieving quarterly quotas for developed leads and closed business
- Facilitating the onboarding of companies with simpler requirements, leveraging our knowledge resources
- May involve handling sensitive personal data
Our take
Guiding and tracking customers through every step of their experience journey is of critical operational importance to companies. A bad customer service experience can destroy a brands reputation forever with a particular customer.
Kustomer's omni-channel SaaS CRM pulls together data from multiple sources across email, phone, chat, social and messaging apps to allow companies to build up a better picture of their customers and their own performance.
Founded in 2015, it’s the main platform used by high profile brands suchy as Deliver.com, Birkenstock, Abercrombie & Fitch, and Glossier. The company was acquired by Facebook for $1 billion in 2020, with a view to scaling up its own customer service offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2019
$60m
May 2019
$40m
Total funding: $173.5m
Company benefits
- Stock options
- Unlimited Vacation Policy
- Fully remote (pending Facebook Acquisition)
- $500 WFH Reimbursement for New Hires
- $100 Monthly Reimbursement for Wi-Fi or Cell Phone
- 100% Covered Medical, Dental, and Vision Coverage
Company HQ
Garment District, New York, NY
Leadership
Bradley Birnbaum
(CEO)Serial entrepreneur Bradley has helped found eShare, Melita International, Assistly and Airtime. He has also been VP of Engineering at Salesforce.com and Senior Tech Director at AOL.
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