Customer Engagement Manager, unitQ

Salary not provided

+ Stock Options

Mid and Senior level

San Francisco Bay Area

More information about location

3 days a week in office (Burlingame, CA)

Customer feedback platform

Open for applications

Customer feedback platform

21-100 employees

B2BArtificial IntelligenceAnalyticsMachine LearningSaaS

Open for applications

Salary not provided

+ Stock Options

Mid and Senior level

San Francisco Bay Area

More information about location

3 days a week in office (Burlingame, CA)

21-100 employees

B2BArtificial IntelligenceAnalyticsMachine LearningSaaS

Company mission

To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.

Job

Company

Role

Who you are

At least three years in a customer-facing role
High-energy and passionate about making customers successful and helping them exceed their business goals
Program or project management experience ideally focused on onboarding or customer processes
Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences
Customer empathy to listen and understand the unique needs of customers
The utmost integrity in your customer interactions and collaboration with unitQ team members
Adaptability to try new ways of doing things with the ability to learn from failures and move on
Experience working for a high-growth stage startup

What the job involves

As an Engagement Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience
We are 100% focused on our customers and aim to create raving fans of unitQ
We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs
Serve as the point of contact for customers and systematically track and address all customer questions and requests
Lead new customer onboardings working in close conjunction with Sales and Operations teams
Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams
Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform
Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams
Track indicators of customer churn and drive contract renewals and upsell opportunities

Our take

Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.

By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.

Moreover, the company has secured significant financial support to help expand operations and development efforts. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-14% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (2 rounds)

Sep 2021

$30m

SERIES B

Mar 2020

$11m

SERIES A

Total funding: $41m

Company benefits

Flexible/unlimited vacation
Medical coverage through BlueSheild and Kaiser
Dental and Vision coverage through Beam
401(k) Plan
Life insurance
FSA and Dependent Care FSA Plans
$50/month internet/cell phone/equipment reimbursement
Generous leave policies
Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
Continuing education reimbursement
Stock Options
Snacks and dog friendly office environment

Company HQ

Downtown, Burlingame, CA

Leadership

Christian Wiklund

(CEO)

Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.

Nik Lindstrom

(CTO)

Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.

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