Customer Support Complaints Executive, Chip
+Discretionary share option bonus
Savings and investment app
Job no longer available
Savings and investment app
201-500 employees
Job no longer available
+Discretionary share option bonus
201-500 employees
Company mission
To build wealth for our generation.
Role
Who you are
- A candidate who is available to work between the hours 9am-6pm on Monday - Friday
- You can get your head around a complex system quickly
- You have 1-2 years of complaints handling experience within a financial institution
- You find it easy to juggle and prioritise different tasks
- You’re chilled under pressure
- You are friendly and naturally engaging with a positive can-do attitude to customer support
- Committed to providing excellent customer service
What the job involves
- We are looking for a Customer Support Complaints Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end-to-end customer experience
- Dealing with queries that come in through live chat, email and through social media
- Working to resolve complaints alongside our complaints handling team
- Troubleshooting technical issues and optimising user experience
- Reporting bugs and UX issues to other members of the team
- Active participation in app growth and development
Application process
- Video screen with someone from our Talent team
- Short take-home test
- Final interview with the hiring manager
Our take
Chips offers a free app designed to make saving as easy as spending. Utilising an AI-driven system, the app calculates how much users could save, provides an option to decline, and automatically transfers the selected amount to the user's Chip account, streamlining the saving process.
Chip's popularity has seen some pretty rapid growth too, with users collectively saving more than £800M through the platform. Recently, the company completed a £6M funding round at a valuation of approximately £208M, backed by Channel 5 Ventures alongside its large base of retail investors. Since launching, Chip has raised around £48M through crowdfunding, with nearly 30% of the business owned by everyday investors.
Alongside its funding success, Chip has continued to refine its platform with automated savings tools, tailored investment portfolios, and educational features designed to make wealth-building more accessible. With this fresh capital and growing brand visibility, the company is most certainly going to be a serious force in the increasingly competitive digital wealth management market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 12 rounds)
Sep 2025
$22.5m
LATE VC
Dec 2023
$6.8m
LATE VC
Total funding: $106.4m
Company benefits
- 28 Days of Holidays - Plus Public Holidays: Take 28 days to unwind and recharge, plus all public holidays! We prioritize your work-life balance so you can enjoy life outside of work. 🌟
- Private Healthcare with Bupa - Your Health, Our Priority: Get comprehensive care with Vitality's private healthcare, where your medical history is disregarded, ensuring peace of mind whenever you need it.
- Chip Fitness Benefits - Your Wellbeing, Your Way: Support your fitness and mental wellbeing with access to classes, programs, and personal goals. We've got you covered!
- Employee Assistance Programme - We've Got Your Back: Access confidential support for personal or work challenges, including mental health resources and practical advice. We've got your back!
- Hybrid Working - Flexibility at Its Best: Work in the office 3 times a week, blending in-person collaboration with the comfort of home.
- Investing in Your Growth: We support your development with an annual training budget for courses, workshops, or conferences to help you advance your career.
- Pension: We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career!
- Company Laptop - Work Anytime, Anywhere: Get a company laptop to stay productive on the go, wherever you are!
- Working Away Policy: Work from anywhere outside the UK for up to 90 days – take your job on the go!
- Cycle to Work Scheme - Ride in Style: Enjoy the Cycle to Work Scheme and pedal your way to a healthier, greener commute.
- Season Ticket Loan
Company HQ
London, UK
Leadership
Simon Rabin
(Co-Founder & CEO)Prior to co-founding Chip in 2017, Simon co-founded Roamer. They were also a Director at Txt2buy and a Marketing Manager at Unibutler.
Alex Latham
(Co-Founder & CMO)Alex previously worked in Marketing at Maxim and as the Head of Growth at Pineapple Punk.
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