Operations Associate, fettle
£25-28k
Bike repair & service network
Job no longer available
Bike repair & service network
21-100 employees
Job no longer available
£25-28k
21-100 employees
Company mission
Fettle aims to increase the use of bicycles in London and help people sustainably mobilise around the city. The business is bringing bike repair into the 21st century, with all services and repairs bookable online and through the app.
Role
Who you are
- You are organised, thorough and disciplined - you pride yourself on your execution
- Experience or exposure to the cycling industry, either as a rider or a professional is important in this role
- Previous work experience within an operational role would really put you on the front foot
- A full UK Driver’s license is a necessity in this role
- You are proactive with a growth mindset - you like to solve problems not symptoms
- An absolute willingness to get stuck in and help out and make something your business
What the job involves
- Project managing the opening of new Handlebars locations with the support of the Operations Team
- Supporting our Lead Mechanics and Operations Director to ensure that each workshop is geared up with a continuous improvement mindset
- Ensuring that workshops are set up to be as efficient as possible
- Managing the utilities for all Handlebars sites
- Health & Safety - partnering with Lead Mechanics to ensure that we de-risk our processes and workshops
- Rota management - proactively managing our schedule according to make sure we are staffed to meet demand
- Supporting with the operational side of pop-ups and events
- Managing the ad-hoc procurement of tools and workshop material
- Supporting HQ with any tasks or campaigns that may be required
Application process
- Our Operations Team has done an amazing job at partnering with our mechanics to create efficient, scalable processes - this role will be responsible for continuing to carry this flame into every new workshop that we open as we continue to grow across London and beyond
- As a young and dynamic startup, there is a lot for us to do! This person will be excited about the prospect of diving headfirst into our mission of removing all faff from bike servicing. Hungry and driven, the ideal candidate for this role will see the bigger picture, and will be organised and methodical in helping us achieve our goals
Salary benchmarks
Our take
There is a big trend towards cycling and sustainable urban mobility solutions in general, with many bike and scooter sharing brands coming to market over the last few years. Since the COIVD-19 pandemic increased the demand for safer, no-contact mobility solutions, there are plenty of micro-mobility startups within this space.
This is where Fettle (first launched as Handlebars) fits in. With more bicycles and scooters on the road than ever before, but fewer and fewer maintenance workshops to support them, they’re on a mission to turn underutilised urban spaces (buildings, shops and car parks) into perfect and convenient locations for repair and maintenance.
This repair network for micro-mobility incubated by JustPark, also provides a collection service. They want to combine bike and tech expertise through services like HubTiger, a booking tech-platform that makes it easier for cyclists to use and help mechanics work efficiently.
The Fettleteam already have six London workshops, and are looking to expand to a range of new locations. With the support of businesses such as Brompton Bike Hire, Fettle is well positioned to grow within the urban mobility market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% female employees
Company
Funding (1 round)
Sep 2021
$2m
SEED
Total funding: $2m
Company benefits
- Stock Options
- Flexible working
- Work from home opportunities
- Birthday off
- 20 days annual leave, as well as time off between Christmas and New Year (which doesn't come out of your holiday allowance).
- Delicious food cooked by an amazing chef, twice a week
- Trade prices on bike parts from the day you start
- Access to a benefits platform spanning health, counselling and discounts across tonnes of retailers
Company HQ
London, UK
Leadership
Jeyda Heselton
(Co-founder)Law graduate from University of Leeds. She was a Programme Manager at JustPark and Product Manager before that.
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