Senior Platform Product Manager, Cedar

• If you thrive at the intersection of technical system design and real-world business impact—balancing deep architectural thinking with user-facing applications—this role is for you
• 6+ years of PM experience, with a track record of delivering technical platform products at scale
• Strong technical fluency—comfortable discussing APIs, system architecture, backend scalability
• Experience improving backend systems, including refactoring, scaling APIs, and automation
• Proven cross-team collaboration, aligning product, engineering, operations, and vendors
• Data-driven mindset, skilled at defining success metrics and using insights to drive strategy
• Strong stakeholder management, with the ability to influence exec leadership on investments
• Experience managing third-party vendors (e.g., Twilio) for reliability and cost efficiency
• Comfortable solving ambiguous problems, leveraging experimentation and limited data

Desirable

• We’re looking for a strategic and technically fluent Platform Product Manager to own and evolve Cedar’s communications infrastructure—from the core engine to downstream logic, vendor integrations, and customer-facing functionality
• Your mission will be to make our platform scalable and configurable, enabling teams to deliver more personalized, flexible, and impactful patient communications, while also unlocking new opportunities for business expansion
• This is a high-impact, high-visibility role with direct exposure to executive leadership
• You’ll partner with a staff engineer on system architecture and collaborate across engineering, product, operations, and vendor teams to ensure Cedar’s communications remain efficient, adaptable, and best-in-class
• Define and drive the product vision, balancing technical scalability and business impact
• Enhance the communications engine for better automation, personalization, configurability
• Expand platform capabilities including downstream logic and and new client-facing applications
• Streamline developer workflows in collaboration with product, engineering, and operations teams
• Develop and own success metrics to measure platform performance and business impact
• Manage vendor relationships—optimizing costs, performance, and reliability
• Advocate for platform needs with executive leadership, influencing key investments and strategy
• Ensure seamless adoption, driving usability and integration across Cedar’s ecosystem