Senior Partner Success Manager, Empathy
$130-150k
+equity
Grieving support platform
Open for applications
Grieving support platform
101-200 employees
Open for applications
$130-150k
+equity
101-200 employees
Company mission
To change the way the world deals with loss.
Role
Who you are
- Bachelor’s degree
- 6+ years of professional experience working with strategic/enterprise customers/partners in either account management, partner/customer success, or consulting
- Experience overseeing the entire partner lifecycle post-sale (implementation, adoption, renewals, and upsells)
- Exceptional organizational skills and attention to detail
- Thrive in a fast-paced and ambiguous environment
- Strong analytical and problem-solving skills; ability to understand data and present information to partners
- Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)
Desirable
- Experience at a high-growth, early-stage startup
- Experience in the B2B2C vendor space
- Strong track record of high client satisfaction ratings and proven renewal success
- Familiarity with Salesforce (or other CRM), Asana, and Slack
What the job involves
- Our Partner Success team oversees the entire partner lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards
- We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss
- The Senior Partner Success Manager will be resourceful and process-oriented, focusing on supporting a portfolio of strategic enterprise life insurance partners
- Support Empathy’s new and existing strategic enterprise life insurance partners, ensuring they receive a best-in-class partner experience
- Oversee the entire partner journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
- Provide ongoing support and communication, managing day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
- Manage partner challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
- Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving partnership KPIs
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Insights
Most candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Mar 2024
$47m
SERIES B
Sep 2021
$30m
SERIES A
Total funding: $90m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company values
- Trustworthy - We value transparency, and we always have families’ best interests at heart. We are committed to providing reliable advice and information, and to keeping all private data safe and secure
- Empowering - Families are at the core of everything we do, and giving them the tools they need is our most important job. We help them achieve their goals, providing clarity, managing progress, and recognizing accomplishments
- Unconditional - We are here to serve every single family dealing with loss, without exception. We are committed to serving everyone equally, being attentive to different needs, religious affiliations, cultural traditions and life situations
- Caring - We know how overwhelming life and loss can be. We meet families where they are, offering them practical and emotional support—whatever they need in the moment
Company HQ
Chelsea, New York, NY
Articles
Leadership
Ron Gura
(CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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