Customer Success Manager, LogRocket
$100-140k
+ Stock options
Frontend monitoring and product analytics
Open for applications
Frontend monitoring and product analytics
501-1000 employees
Open for applications
$100-140k
+ Stock options
501-1000 employees
Company mission
To improve society's experience with software and that's where you come in.
Role
Who you are
- 4+ years experience in a Customer Success role with a B2B SaaS company
- Experience owning retention, churn rate, and upsells
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with internal teams such as sales, product, and support
- Love for start-ups is a must!
What the job involves
- We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket
- We have a product that customers are already raving about, and your experience will help in building the processes that leads to successful, long-term relationships with our customers
Our take
LogRocket aims to swiftly and effectively identify bugs and UX issues, assisting developers in solving software engineering problems.
Through front-end monitoring and program analytics, LogRocket enhances customer experiences by preemptively identifying issues., This dedication to efficiency has garnered LogRocket more than 10000 clients, including major names like Airbnb, Bloomberg, and Ikea, Additionally, LogRocket has secured funding to further enhance software development.
The global product analytics market is rapidly expanding, projected to exceed $26B by 2026, driven by the demand for seamless user experiences. Competitors like Quantum Metric are motivating LogRocket to expand its bug-identification strategy and maintain its analytics leadership. A notable advancement in this direction was LogRocket's 2022 launch of Conditional Recording, a mobile app monitor that captures precise experience data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$25m
SERIES C
Nov 2019
$15m
SERIES B
Total funding: $55m
Company benefits
- Stock Options: Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building
- Health, Dental & Vision Coverage: Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options
- Unlimited PTO: Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge
- Parental Leave: Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home
- Learning & Development: We know how important career growth is, so we offer a yearly stipend to help support continued development throughout your journey
- Lunch & Snacks: Free catered lunches three days a week plus unlimited snacks and cold brew in our office
- Social Activities: From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships
- 401(K): Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
Company values
- First principles thinking: We first seek to understand the root of what we are trying to accomplish before we build a solution. What everyone else is doing doesn’t matter if we don’t understand and address the “why"
- Low ego: We allow the best ideas to rise to the surface, regardless of who or where they came from. We actively listen, we ask for advice, and we know creating solutions that solve real problems is what really matters, not who gets the credit
- Empathy: The perspective of others is the foundation of what we do and why. Putting ourselves in other people’s shoes is how we deliver the best experience, whether it’s for a customer, prospect, or colleague
- Curiosity: We want to know more - we are inquisitive, we are hungry, and we want to grow, both as individuals and as a company. We document and share our knowledge with others, and seek out answers to what we don’t know
- Focus: We have a lot of important problems to tackle, but we focus on just one piece at a time. If a problem is too large, we break it down into smaller pieces to produce the most impact
Company HQ
Financial District, Boston, MA
Articles
Leadership
Matthew Arbesfeld
(Co-Founder & CEO)Mathew comes from a Computer Science and Electrical Engineering background having completed their studies at MIT. Before LogRocket, they interned at Google and a few other tech companies before starting up their own.
Ben Edelstein
(Co-Founder)Ben has a bachelor's degree from Columbia University in Computer Science. Before co-founding LogRocket, Ben also interned at Google as a Software Engineer.
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