Customer Success Manager, LogRocket

LogRocket aims to swiftly and effectively identify bugs and UX issues, assisting developers in solving software engineering problems.

• First principles thinking: We first seek to understand the root of what we are trying to accomplish before we build a solution. What everyone else is doing doesn’t matter if we don’t understand and address the “why"
• Low ego: We allow the best ideas to rise to the surface, regardless of who or where they came from. We actively listen, we ask for advice, and we know creating solutions that solve real problems is what really matters, not who gets the credit
• Empathy: The perspective of others is the foundation of what we do and why. Putting ourselves in other people’s shoes is how we deliver the best experience, whether it’s for a customer, prospect, or colleague
• Curiosity: We want to know more - we are inquisitive, we are hungry, and we want to grow, both as individuals and as a company. We document and share our knowledge with others, and seek out answers to what we don’t know
• Focus: We have a lot of important problems to tackle, but we focus on just one piece at a time. If a problem is too large, we break it down into smaller pieces to produce the most impact

Total funding: $55m