Customer Success Specialist, SAPI
£25.5-30k
1-3 days a week in office (Shoreditch, London)
Liquidity-as-a-Service for Payment Companies
Open for applications
Liquidity-as-a-Service for Payment Companies
21-100 employees
Open for applications
£25.5-30k
1-3 days a week in office (Shoreditch, London)
21-100 employees
Company mission
We build, tailor and fund custom financing products. In essence, we offer an all-encompassing API for business credit products. Our mission is to provide liquidity for the global payment ecosystem.
Role
Who you are
- Work together with our customer success team and other departments in the UK and Vietnam
- Make the most of Intercom for staying in touch with borrowers and brokers in a fintech lending environment, while showing off your tech skills through training, and using Jira to boost our efficiency
- Pay close attention to detail in data entry and application processing, handling paperwork like a pro
- Showcase your fantastic verbal and written communication skills in interactions with clients and within the team
- Juggle multiple tasks with ease, demonstrating your multitasking talents
- Deliver outstanding customer service with a focus on the needs of our clients
- Build great relationships with your colleagues and cross-functional teams
What the job involves
- We’re looking for a passionate Customer Success Specialist who loves helping our customers
- In this role, you’ll have the opportunity to foster and maintain strong relationships with our customers
- Onboarding: Be the guiding hand for new customers as they navigate the onboarding process, ensuring they have a seamless experience and a solid understanding of our product
- Training and Support: Provide valuable training and support to our customers, empowering them to enjoy the benefits of our product fully
- Relationship Management: Build and cultivate long-lasting relationships with customers, tuning into their needs and spotting opportunities for growth and deeper product usage
- Issue Resolution: Step in to assist with customer inquiries, troubleshoot any issues, and escalate to the right teams when needed
- Customer Feedback: Collect valuable feedback and insights from customers and share them with the relevant teams to help us enhance our product
Salary benchmarks
Our take
Not only is trust in large financial institutions at an all-time low, but traditional banks also lack flexibility. A new financing method, lending as an embedded tool, greatly benefits SMEs, but it is underdeveloped and under-utilised.
SAPI provides platforms with the tools to grant and service loans to their merchants. The company facilitates merchants’ growth by building and maintaining a tailored, fully funded loan program, absorbing all the complexity and financial risks.
The company is backed by several famous angels, unicorn founder-turned-investors, and many of London’s top venture funds (including Pareto Holdings, Nadav Ben-Chanoch, Jon Oringer, and Edward Lando). SAPI’s platform is well fitted to be a leader in the emerging embedded finance investment market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$9.5m
EARLY VC
Total funding: $9.5m
Company benefits
- Fully flexible working hours (our core hours are 11 am to 4 pm, but outside of these you decide if you thrive AM or PM)
- Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
- Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
- 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work
Company values
- Grit: We embody resilience and determination in overcoming challenges, embracing the grit required to drive success for ourselves and the businesses we serve
- Ambition: We set high aspirations for ourselves, our partners, and merchant, continually pushing boundaries to unlock new opportunities for growth and innovation
- Integrity: We uphold the highest standards of honesty and transparency in all our interactions. Trust is the foundation of our relationships, and we operate with unwavering integrity in every aspect of our business
- Empathy: We understand the unique struggles and triumphs of small businesses. Through empathetic understanding, we provide solutions that not only meet financial needs but also contribute to the overall well-being of our clients
Company HQ
London, UK
Leadership
Mai Le
(CEO)Has owned a variety of businesses including Cover Letter Library, Vietnam Inbound, and Next Speech. Former Investment Banking Associate at Goldman Sachs, and was a Content Creator at qLearning Applications GmbH.
Alexis van Lennep
(CCO)Former VP in Applied Analytics at AlixPartners, Quant Analyst at Smarkets, and worked in Investment Banking at Morgan Stanley. Previously worked as an Assistant Lecturer at Carnegie Mellon University in Rwanda, and was a Researcher at the University of Oxford.
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