Senior Software Engineer, Canny

Salary not provided

+ Equity and Bonus program (8% of base salary, varies on performance)

React

MongoDB

AWS

TypeScript

Node.js

ClickUp

Slack

Git

Senior level

Remote from Canada, Spain, US

More information about location

Customer feedback management platform

Job no longer available

Customer feedback management platform

1-20 employees

B2BEnterpriseAnalyticsCustomer serviceSaaSProduct ManagementData Analysis

Job no longer available

Salary not provided

+ Equity and Bonus program (8% of base salary, varies on performance)

React

MongoDB

AWS

TypeScript

Node.js

ClickUp

Slack

Git

Senior level

Remote from Canada, Spain, US

More information about location

1-20 employees

B2BEnterpriseAnalyticsCustomer serviceSaaSProduct ManagementData Analysis

Company mission

To change the way that users give feedback.

Job

Company

Role

Who you are

5 years of professional software engineering experience with a frontend focus
Production experience with TypeScript, React, Node.js, MongoDB, AWS
Eagerness to shape the technical direction of the product, lead architectural decision making, and mentor others
Strong written and verbal communication skills
You are self-motivated and have strong organizational skills
Experience working autonomously and as a part of a small, preferably remote, team
You have demonstrated the ability to onboard and integrate with an organization long-term:
Within the last 5 years, you've worked at one company for at least 2 years

Desirable

Experience building enterprise and/or SaaS software
Deep experience with frontend web applications

What the job involves

As a Senior Software Engineer at Canny, you will play a central role in shaping our product's future, with a focus on offering an unparalleled user experience
Collaborate with the product and design teams to develop and implement new features
Optimize and refine existing features to improve UX and decrease friction
Troubleshoot, identify, and fix bugs to improve customer experiences
Participate in code reviews, fostering a culture of quality and collaborative learning
Keep up-to-date with industry best practices and technologies to maintain Canny’s edge in the market
Contribute to technical documentation, ensuring ease of use and understanding for future reference
Our stack - TypeScript, ReactJS, Node.js, MongoDB, SCSS
Cloud services - AWS, GitHub, CircleCI, MongoDB
Slack - team and some customer communication
Canny - tracking user feedback
Missive - email collaboration
ClickUp - project management

Application process

In your application, please submit your resume, an optional cover letter, and explain your motivation for wanting to join Canny (we genuinely value understanding why you're drawn to us!)
A heads-up: Every application is carefully reviewed by our team. To stand out and ensure your success, please answer the screening questions diligently. Candidates who don't invest time in the screening questions rarely advance
For some extra flair, share a link to your favorite GIF
Please note, that we have posted this role twice for recruitment marketing purposes as it is helpful to have a variety of job titles to capture the correct market. You do not need to apply to both open roles

Our take

When planning product changes or road-mapping business direction, companies seek voices and opinions from throughout their organization. However, one often-ignored point of view is that of the customer, due to the complexities in retrieving and collating feedback at scale. Canny provides a customer feedback management platform to collect, organize and analyze product feedback in a way that informs smart decisions.

Canny’s platform was built to enable companies to make the most of every idea. It manages all stages of the feedback loop; capturing, extracting insights, enacting improvements, and responding to the feedback received. Existing user accounts are automatically tied to the feedback they give, allowing feedback to be filtered by categories such as “subscribers” or “paying customers”.

Canny is a small, bootstrapped company, which it says enables it to act with complete customer focus. The company is profitable and growing, with current attention on building up its team and implementing improvements to the platform.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

19% employee growth in 12 months

Trustpilot (2.9)

Company

Company benefits

Bonus program (8% of base salary, varies on performance)
Regular Compensation Reviews (conducted semi-annually)
Equity grant
20 paid vacation days, 15 paid holidays, and unlimited sick leave
Medical, dental & vision insurance
In-person team retreats every year

Leadership

Sarah Hum

(Designer & Co-founder)

Former Product Designer at Facebook.

Andrew Rasmussen

(Co-founder)

Previously co-founded Venzio. They also served as a Software Engineer at Facebook.

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